How To Fix SuperBox Blue TV Error -14-104 And 0kBps (2026)
Your SuperBox Blue TV channels stopped loading, the picture sits black or frozen, and you see 0kBps in the corner — often with a red -14-104 code on the screen.
This almost never means your box is broken. It’s a server-side or network handshake problem, and it’s one of the most-reported SuperBox issues of 2026.
This guide walks through every fix in order, from a 60-second reboot to the deeper firmware and network steps, and most readers are back to live TV in under 15 minutes.
SuperBox Blue TV error codes at a glance
The -14-104 error and the bare 0kBps reading are the same underlying problem wearing different labels. Here’s how to read each one before you start.
| Error code | What you see on screen | What it actually means | Fastest fix |
|---|---|---|---|
-14-104 | Black screen, 0kBps, red code | Live-stream data isn’t reaching the box from the Blue TV server | Cold reboot (Fix 1) |
0kBps (no code) | Channel selected, never loads | Zero bandwidth from the live server, not your home internet | Clear cache (Fix 4) |
14-105 / 14.105.0.1 | Red code on every channel | Server connection dropped, often after a firmware push | Update Blue TV app (Fix 3) |
14-105-205 | Code appears right after an update | Update didn’t finish installing the live-TV component | Reinstall update (Fix 5) |
| “Connecting, please hold” | Stuck on the loading message | App can’t reach the channel list server | Refresh channels (Fix 4) |
| Code on some channels only | Most channels fine, a few dead | Those specific channels/regional feeds are down | Wait it out (Fix 9) |
Why Blue TV shows 0kBps when Blue VOD still works
This is the single most useful diagnostic on the whole box, so check it first.
Blue VOD (on-demand movies) and Blue TV (live channels) pull from different servers. When VOD plays fine but live channels show 0kBps, your home internet is working — the live-TV server handshake is what’s failing.
That one fact rules out half the “fixes” people waste time on. You don’t need to reset your router or call your ISP if VOD and YouTube load normally.
Run these three quick tests to pinpoint the cause:
| Test | Result | What it points to |
|---|---|---|
| Open Blue VOD | Plays normally | App/server issue, not your internet — skip router fixes |
| Open YouTube or the browser | Loads fine | Home internet is healthy |
| Switch to a different live channel | Some work, some don’t | Channel-specific or regional outage (Fix 9) |
| Run a speed test on the box | Under 25 Mbps | Genuine connection problem — go wired (Fix 6) |
Fix 1: Cold-reboot the box and your router
A true power cycle clears the box’s network cache and forces a fresh handshake with the Blue TV server. This alone resolves the majority of -14-104 cases.
- Unplug the SuperBox power cord from the back of the box and the wall.
- While it’s unplugged, unplug your router for 30 seconds.
- Leave the box off for a full 2 minutes (not just a few seconds).
- Plug the router back in first and let it fully reconnect (about 2 minutes).
- Plug the SuperBox back in and reopen Blue TV.
A sleep/wake cycle is not enough — the cord has to come out so the cache actually clears.
Fix 2: Confirm it’s not a single dead channel
Before doing anything deeper, check whether the failure is box-wide or channel-wide.
- If every channel shows
0kBps, the problem is the box, app, or server — continue to Fix 3. - If only some channels fail, those feeds are likely down on the provider side — jump to Fix 9.
This 10-second check saves you from reinstalling apps when a single sports feed is simply offline for the night.
Fix 3: Update the Blue TV app
An outdated Blue TV app is the top cause of 14-105 after a firmware push, because the app and the server fall out of sync.
- Open the Blue TV app.
- Look for a small gray circular-arrow update icon in the corner of the app screen.
- Tap it to install the latest version, then let the box restart.
- Reopen Blue TV and test a channel.
If the icon isn’t there, the app is current — move to clearing its cache.
Fix 4: Clear the Blue TV cache and refresh channels
Corrupted cache data is the most common reason a single app shows 0kBps while everything else works.
Clear the cache (safe, keeps your settings):
- Go to
Settings → Apps → See All Apps. - Select Blue TV (repeat later for Blue VOD if needed).
- Tap Clear Cache.
- Relaunch the app.
If that fails, clear data (resets app settings):
- In the same screen, tap Clear Data, then reopen Blue TV.
- Note: this can sign you out or reset your channel list, so use it only if Clear Cache didn’t work.
Refresh the channel list:
- Inside Blue TV, open the app’s own
Settingsand look for a Server or Channel Refresh option, then run it.
Fix 5: Update the SuperBox firmware
A half-installed system update is what triggers the 14-105-205 variant. Reinstalling it repairs the live-TV component.
- Go to
Settings → Device Preferences → About. - Select System Update (or Software Update).
- If an update is listed, install it and let the box reboot.
Stakes warning: do not unplug the SuperBox during a firmware install. A power interruption mid-update can corrupt the system partition and brick the box.
Fix 6: Switch to a wired Ethernet connection
Wi-Fi that looks “connected” can still drop just enough packets to starve a live stream down to 0kBps. A wired connection is the most reliable fix for a box that loads VOD but stutters on live TV.
- Plug an Ethernet cable straight from your router into the box (newer S5 Max, S6 Pro, S6 Ultra, and S7 models take a USB-to-Ethernet adapter).
- Reboot the box once after connecting so it picks up the wired network.
If you don’t have a spare LAN port nearby, a powerline adapter or moving the box closer to the router also helps.
Fix 7: Try a VPN if your ISP is blocking the servers
Some ISPs throttle or block the IP ranges Blue TV’s live servers use, which produces a constant 0kBps even though your speed test is fine. Users on a few US carriers have reported live TV working only with a VPN active.
- Install a VPN app on the SuperBox from the App Store.
- Connect to a server in a different region (try a nearby US city first).
- Reopen Blue TV and load a channel.
If the channel plays only with the VPN on, your ISP was the bottleneck.
Fix 8: Reinstall Blue TV and Blue VOD
If the apps are missing or stuck after a reset, reinstall them from the box’s own store.
- Open the App Store on the SuperBox home screen.
- Reinstall Blue TV and Blue VOD.
- If they aren’t listed there, go to
Settings → System Update → App Update.
Stakes warning: an unauthorized factory reset can flag your box as a “forbidden device” and strip its live-TV authorization. If channels still fail after a clean reinstall, the box may need re-authorizing — see Fix 10.
Fix 9: Wait it out — it may be a server outage
Blue TV’s live servers go down periodically, and no local fix will help during an outage.
- If VOD, YouTube, and the browser all work but every live channel is dead, it’s almost certainly server-side.
- These outages usually clear within a few hours, often overnight.
- Check the SuperBox owners’ Facebook groups — if dozens of people report
-14-104at the same time, it’s confirmed an outage, not your box.
This is the right answer when MLB or other live sports feeds vanish on game night while everything else streams fine.
Fix 10: Check your subscription and device authorization
If you’ve worked through every step and live TV still won’t load, the issue is account-level, not technical.
- Subscription expired: most SuperBox units ship with a few years of free service. Once it lapses, live channels stop while VOD may linger. Contact your seller to renew.
- Forbidden device status: triggered by unauthorized resets or flagged hardware. Only the seller can re-authorize the box on the server side.
- Have your model number and order details ready when you contact them.
What to do if your hardware is the real problem
When wired vs. wireless is the difference between flawless live TV and constant 0kBps, the cheapest fix is a wired connection rather than a new box.
- Smays USB-to-Ethernet adapter for Android TV boxes — adds a wired LAN port plus extra USB ports, made for streaming boxes like the SuperBox.
- Srutueo USB 3.0 to Gigabit Ethernet adapter — gigabit speeds for newer S6/S7 units with full-size USB ports.
Spot-check both links before publishing — Amazon listings can go out of stock or change ASINs.
Which fix do I need?
Match your exact symptom to the fastest working step.
| Your symptom | Most likely cause | Go to |
|---|---|---|
-14-104 on all channels | Network handshake stalled | Fix 1, then Fix 4 |
0kBps, but Blue VOD plays | Live server or app cache | Fix 4 |
14-105 after an update | App out of sync | Fix 3 |
14-105-205 right after update | Update didn’t finish | Fix 5 |
| Stutters on Wi-Fi, fine elsewhere | Unstable wireless | Fix 6 |
Constant 0kBps, speed test fine | ISP blocking servers | Fix 7 |
| Apps missing after a reset | Apps uninstalled / not authorized | Fix 8, then Fix 10 |
| Every channel dead, VOD works | Server outage | Fix 9 |
| Nothing works after all steps | Subscription or authorization | Fix 10 |
Start at the top of the table and work down — -14-104 and 0kBps clear with a cold reboot and a cache wipe far more often than with a factory reset, so save the drastic steps for last.