Popular apps like Snapchat are well-developed with regular updates being rolled out almost every month to make sure they work perfectly without a hitch. However, we still have readers who reported to have encountered problems with it. Among those users are owners of the Google Pixel 2 who said that they are getting the error “Unfortunately, Snapchat has stopped” while others reported that the app closes on its own shortly after it’s opened.
Problems with third-party applications are not the hard to fix but it’s sometimes very annoying that the issue may occur when you use the app for something very important. The Pixel 2, unlike any other Android devices, doesn’t have many bloatware so you can expect it to work perfectly whatever app you install on it. I am confident that you can fix this problem by yourself without having to bring your phone to the tech. So, continue reading as this post may help you one way or another.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
How to troubleshoot Pixel 2 with Snapchat app that keeps crashing
More often than not, if a third party application starts to crash, it’s just a minor problem and you really don’t have to worry about it. In fact, you can immediately fix the problem by removing the app from your device but then you won’t be able to use the app any longer. That’s not the solution we want. What we want is for you to be able to continue using the application without any problems. Here are the things you can do to fix this problem…
First solution: Try rebooting your phone first
A reboot may be able to fix this problem because it’s possible that it’s just a result of a firmware glitch. While glitches happen all the time, they’re pretty easy to fix and all you gotta do is restart your device. Take time rebooting your Pixel 2 and once it becomes active, open Snapchat and use it to know if it still crashes or not.
If, by any chance, the problem isn’t fixed, then try doing the forced reboot which is far more effective than the normal restart. It will refresh your phone’s memory and reload all the apps and services. If the problem is indeed just a result of any form of glitch, then the problem should already be fixed at this point. If that’s the case, then move on to the next solution.
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Second solution: Clear cache and data of Messenger app
Doing this will reset the app back to its default settings or configuration. It will also delete the cache created by the system for the app as well as its temporary data files. If it’s just a problem with the app, then this procedure is more than enough to fix it.
- From a Home screen, tap the Arrow Up icon to display all apps.
- Navigate: Settings > Apps & notifications.
- Tap See all xx apps.
- Locate then select Snapchat.
- Tap Force stop.
- Tap OK.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data.
- Tap OK.
After this, open Snapchat to know if it still crashes or shows the error message. If the problem continues, then you will have to do the next procedure.
Third solution: Uninstall and then reinstall Snapchat
There are times when updating the app you’re having problems with is enough but this time, what I suggest is for you to uninstall Snapchat from your device to remove all its associations with the firmware and other apps. By reinstalling it, you can also rest assured that you have the latest version of the app on your phone.
- From a Home screen, tap the Arrow icon to display all apps.
- Navigate: Settings > Apps & notifications .
- Tap See all ‘xx’ apps.
- Tap Snapchat.
- Tap Uninstall.
- Tap OK to confirm.
- Open Play Store.
- Search for Snapchat and select it.
- Tap Install.
Based on experience, when this app crashes, the problem is limited to it or to the main app, which is Facebook. However, if the issue continues after doing the procedure above, then I suggest you reset your phone to make sure it’s not with the firmware. Before the reset, make sure you backup all your important files and data so that they won’t be deleted.
- Ensure the device is powered off.
- Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
- Select Recovery mode.
- Use the Volume buttons to cycle through the available options and the Power button to select.
- The device will flash the Google start screen momentarily and then restarts in Recovery mode.
- If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes and then allow several minutes for the factory data reset process to complete.
- Select Reboot system now.
- Allow several minutes for the factory data reset and reboot processes to complete.
I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.
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