How to Fix Samsung TV Apps Not Updating

If your Samsung TV apps are not updating, you may be missing out on important features and performance improvements. This guide offers several troubleshooting methods to help you resolve the issue and get your apps up to date.

Method 1. Check Your Internet Connection

A stable internet connection is essential for downloading app updates smoothly.

Test Other Devices: Verify that other devices on your network can access the internet without issues.
Access Network Settings: On your Samsung TV, navigate to Settings > General > Network.
Run a Connection Test: Select Network Status or Test Network Connection to ensure the TV is properly connected.
Restart Your Router: If the connection is weak or unstable, reboot your router and modem.
Reconnect to the Network: After restarting, reconnect your TV to the network and check if the apps update.

Method 2. Restart Your TV

Power cycling your TV can clear temporary glitches that may prevent app updates.

Turn Off the TV: Use the remote to switch off your Samsung TV.
Unplug the TV: Disconnect the power cord from the outlet and wait for at least 60 seconds.
Plug It Back In: Reconnect the power cord and turn the TV on.
Check the App Store: Open the Samsung App Store and verify if the apps begin updating.

Method 3. Check for Firmware Updates

Updating your TV’s firmware can resolve compatibility issues that might block app updates.

Open Settings: Press the Home button on your remote and go to Settings.
Navigate to Support: Select Support > Software Update.
Select Update Now: Choose Update Now to check for available firmware updates.
Follow Instructions: Install any updates that are found and allow your TV to restart.
Revisit the App Store: Once updated, check if your apps are now updating correctly.

Method 4. Clear the App Cache and Data (If Supported)

Clearing cached data can remove corrupted files that interfere with app updates.

Access the Smart Hub: Open your TV’s Settings and navigate to Applications or Smart Hub.
Select the Problematic App: Highlight the app that is not updating.
Clear Cache/Data: Look for options like Clear Cache or Clear Data and confirm the action.
Restart the App: Close and reopen the app, then check for updates in the app store.

Method 5. Reset the Smart Hub

Resetting the Smart Hub refreshes the app ecosystem, which can resolve update issues.

Open the Home Menu: Press the Home button on your remote.
Go to Support: Navigate to Settings > Support > Self Diagnosis.
Select Reset Smart Hub: Choose Reset Smart Hub from the menu.
Enter Your Credentials: Input your Samsung account password if prompted.
Wait for the Process to Complete: Once the Smart Hub resets, check the app store for updates.

Method 6. Uninstall and Reinstall the Problematic App

Removing and then reinstalling an app can fix issues related to corrupted installations.

Access the App List: Navigate to your list of installed apps on the Samsung TV.
Highlight the App: Select the app that isn’t updating.
Delete the App: Press the Tools or Options button and choose Delete.
Confirm Deletion: Follow the on-screen prompts to remove the app.
Reinstall the App: Open the Samsung App Store, search for the app, and reinstall it.
Launch the App: Open the newly installed app and check if it updates properly.

Method 7. Sign Out and Back In to Your Samsung Account

Re-authenticating your Samsung account can resolve issues related to app update permissions and data.

Open Account Settings: Go to Settings on your TV and select Samsung Account.
Log Out: Choose the option to sign out or remove your Samsung account.
Restart the TV: Turn off your TV, wait a few seconds, and then turn it back on.
Sign In Again: Re-enter your Samsung account credentials to sign back in.
Check App Updates: Return to the app store to see if the apps now update correctly.

Method 8. Contact Samsung Support

If none of the troubleshooting methods resolve the issue, professional assistance may be required.

Gather Information: Note your TV model number, serial number, and details about the update problem.
Visit the Samsung Support Website: Go to Samsung’s official support page for troubleshooting guides and further assistance.
Call Customer Service: Contact Samsung support via phone to report the issue.
Follow Their Guidance: Adhere to the instructions provided by Samsung support or arrange for a service appointment if necessary.