How to Fix Samsung TV Apps Crashing

If your Samsung TV apps are crashing, this guide provides several methods to troubleshoot and resolve the issue. Follow the step-by-step instructions under each method to diagnose and restore proper app functionality.

Method 1. Check Your Internet Connection and Network Stability

An unstable internet connection can interrupt data flow, causing apps to crash.

Test Your Network Speed: Use another device or your TV’s network diagnostic tool (if available) to ensure your internet speed meets streaming requirements.
Restart Your Router: Unplug your router and modem, wait 30 seconds, and then plug them back in.
Reduce Interference: Ensure your TV is within range of the router and free from obstructions or interference from other devices.
Relaunch the App: Open the crashing app again to check if the improved connection resolves the issue.

Method 2. Restart the TV and the Affected App

Power cycling can clear temporary glitches that cause app crashes.

Turn Off the TV: Use the remote or the power button to switch off your Samsung TV.
Unplug the TV: Disconnect the power cord from the outlet and wait at least 60 seconds.
Plug the TV Back In: Reconnect the power cord and turn the TV back on.
Open the App: Launch the problematic app to see if the restarting process has cleared the issue.

Method 3. Update the Apps and TV Firmware

Keeping your apps and firmware up-to-date ensures compatibility and stability, reducing crashes.

Access the App Store: Navigate to the Samsung TV App Store and check for any available updates for your installed apps.
Install App Updates: Download and install updates for any apps showing an update notification.
Check for Firmware Updates: Go to the TV’s settings, select “Support” or “Software Update,” and check if a firmware update is available.
Install Firmware Updates: Follow the on-screen instructions to update the firmware, then restart your TV.

Method 4. Clear Cache and Data for the Apps

Clearing the cache can remove corrupted temporary files that might be causing the apps to crash.

Access App Settings: Navigate to your TV’s settings menu and find the app management section (this may vary by model).
Select the Problematic App: Locate the app that is crashing.
Clear Cache/Data: If available, choose the option to clear the app’s cache or data; if not, proceed to uninstall and reinstall the app.
Restart the App: Open the app again to determine if clearing the cache has resolved the issue.

Method 5. Reset the Smart Hub

Resetting the Smart Hub can resolve issues caused by corrupted data within the app ecosystem.

Open the Settings Menu: Use your remote to access the TV’s settings.
Navigate to Smart Hub Settings: Go to the “Smart Hub” section, usually found under “Support” or “General.”
Select Reset Smart Hub: Choose the option to reset Smart Hub; note that you will need to log in again after the reset.
Confirm the Reset: Follow the on-screen instructions to complete the reset, then re-launch your apps.

Method 6. Remove and Reinstall the Problematic Apps

Uninstalling and reinstalling an app can fix crashes by removing corrupted installation files.

Highlight the App: Navigate to the crashing app on your TV’s home screen.
Uninstall the App: Select the option to delete or remove the app from your TV.
Access the App Store: Open the Samsung TV App Store and search for the same app.
Reinstall the App: Download and install the app again, then open it to verify if the crash issue is resolved.

Method 7. Perform a Factory Reset on Your TV

A factory reset can eliminate persistent software glitches that may be causing multiple apps to crash.

Backup Your Settings: Note any personal settings or logins, as a factory reset will erase all custom configurations.
Open the Settings Menu: Navigate to the “General” or “Support” section of your TV’s settings.
Select Factory Reset: Find and choose the factory reset option.
Confirm the Reset: Enter any required security codes and follow the on-screen instructions, then wait for the TV to restart.
Set Up Your TV Again: Reconfigure your TV and reinstall the apps to see if the issue is resolved.

Method 8. Contact Samsung Support or a Professional Technician

If none of the above methods resolve the crashing issue, professional assistance may be required.

Gather TV Information: Record your TV’s model number, firmware version, and details of the app crashing problem.
Review Warranty and Support Options: Check your warranty status and available support resources.
Visit the Samsung Support Website: Look up troubleshooting guides and contact details on Samsung’s official support page.
Contact Customer Service: Reach out to Samsung support or an authorized technician for further diagnosis and repair advice.