How To Fix Samsung Galaxy Note 9 Emails Not Loading

The #Samsung #Galaxy #Note9 is the latest model in the Note series of devices which became available in the market since last August. This phone has a solid Aluminum frame with Gorilla glass 5 on the front and back. Its large 6.4 inch Super AMOLED display is big enough to work on several productivity tasks while on the go such as replying to emails. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting we will tackle the Galaxy Note 9 emails not loading issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy Note 9 Emails Not Loading

Problem: My emails load but when I click on an individual email, the content doesn’t load or it takes forever. Also, when searching through emails it takes forever to find what I’m searching for. I end up going to the Gmail app which searches and finds what I’m looking for almost instantaneously. I have multiple email accounts set up thru Google apps, office 365 hosted exchange and others, which is why I use the mail app vs Gmail.

Related Problem: Yahoo emails won’t load on Note 9 Over the past couple days I’ve been noticing that most of my yahoo emails (not all) will not load. I have 3 accounts on my yahoo which all encounter the same issue. One thing I do notice is when I toggle the “shrink email to fit screen” on & off it temporarily fixes the issue for 1 email but having to constantly do this is very tedious & annoying . I have also tried many solutions to fix the issue such removing account and re-adding, clear cache ect with no success . I have also been experiencing a lot of “Authentication error” messages with my wifi connection at the same time no matter how many times I re-add

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that the device is running on the latest software version. If an update is available then you should download and install it first.

There are several factors that can cause this particular problem ranging from the Internet connection to a software glitch. Listed below are the recommended troubleshooting steps for this particular problem.

Check the phone Internet connection

Since the email app requires an Internet connection to work you should make sure that your phone is connected to a strong and stable Wi-Fi network. To eliminate the possibility that it is the network that is causing the problem then you should try connecting the phone to a different Wi-Fi network then check if the problem still occurs. You should also check if the issue occurs when the phone is using a mobile data connection.

Force close the email app then open it again

If the problem is caused by an app glitch then you should try force closing this app then open it again.

  • From any screen, press the Recent apps key, located on the bottom left corner of the screen.
  • To close an individual recent application, touch an application (email app) from the list and drag it to the right or left or tap the ‘X’.
  • To close all recent applications, tap the Clear all icon.

Clear the cache and data of the email app

There are instances when the cached data of the email app can become corrupted and can affect the way the app works. To eliminate this factor you should clear the cache and data of the email app.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  • Tap Storage.
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

Start the phone in Safe Mode

There are cases when  third party apps will cause issues to occur on a device. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case you are now able to send and receive email without any issues in this mode then the problem is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will usually save cached data of certain apps in a designated area in the phone storage. This cached data makes the phone to work smoothly as it allows for the easy retrieval of the most commonly used data. Sometimes though this data can be corrupted which can cause issues with the phone. To eliminate this possibility you will need to wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step that you should do is  factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before performing this step as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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