The #Samsung #Galaxy #Note9 is the latest model in the Note series that has been recently released. This device uses a large 6.4 inch Super AMOLED display on a body that is waterproof and dustproof. Under the hood is a Snapdragon 845 processor with 8GB of RAM which makes the device run any app smoothly. It also has an excellent dual 12MP rear camera system that takes amazing quality photos. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 cannot stream videos issue and other related problems.
If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy Note 9 Cannot Stream Videos
Problem: I just received a replacement phone from Verizon. It is a Note 9. I can not stream videos. It constantly pauses after 5-10 sec and I have to hit play again. This is when I am streaming YouTube TV or FB videos. When I cast the videos to my tv all is fine. When I play netflix, the video will keep playing but the pause button shows on the screen every 10 seconds or so. I have tried reinstalling everything. Is there a setting I need to change? You guys are my heros if you can help me fix this!
Solution: The first thing that you will need to do in this case is to make sure that your phone is running on the latest software version. If a software update is available then I suggest that you install it.
Connect your phone to a different Wi-Fi network
Sometimes issues such as this are caused by connectivity problems. To check if this is the case it is best to connect your phone to a different Wi-Fi network then check if the problem still occurs. If it doesn’t then you will need to troubleshoot your home router or contact your Internet service provider.
Check if the issue occurs when the phone is running in Safe Mode
There are instances when an app you downloaded can be causing this problem. You will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Try wiping the cache partition of the phone from the recovery mode
Wiping the cache partition of the device will remove any corrupt temporary data and file of the phone software that could be causing the problem.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Backup your phone data then do a factory reset
This is the last troubleshooting step that you should perform. This procedure will revert the phone back to its original factory condition which should fix the problem if it is caused by a software glitch.
- Turn off your Note 9 by pressing and holding the Power button.
- Press and hold the Bixby, Volume Up and Power buttons together until you see the screen boot up.
- Once you see the Samsung logo, let go of the Power and Bixby button, but keep holding the Volume Up button until the Recovery Mode screen shows up.
- Use the Volume Down button to navigate to the Wipe data/Factory reset option, and then use the Power button to select the option.
- Then select the Yes option on next screen. The Factory reset process will begin and progress will be shown at the bottom of the screen.
- When the recovery screen appears again, select the Reboot system now option to restart the device.
In case the above steps fails to fix the problem then you should have this phone checked at a service center.