How To Fix Samsung Galaxy J4 Can’t Send MMS Issue

The #Samsung #Galaxy #J4 is a budget friendly Android smartphone model that comes with all of the essential features that you would need for communications. This device has a 5.5 inch Super AMOLED display at HD resolution. It also uses a single 13MP rear camera and a 5MP selfie camera. Under the hood is a 1.4GHz quad core processor paired with 2GB of RAM which should be sufficient to run most apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy J4 can’t send MMS issue.

If you own a Samsung Galaxy J4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J4 Can’t Send MMS Issue

Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

In order for your phone to send and receive an MMS it should first satisfy two conditions. It must have a mobile data connection and it must have the correct APN settings.


The first thing you will need to do is to make sure that you have an active mobile data subscription and that the phone is getting a strong mobile data signal, preferably LTE.

Next, make sure that your phone has the correct APN settings. This setting is unique for each carrier so make sure to use your carrier specific settings. You can contact the customer care department of your carrier for the correct settings or search for it in their website.

In case your phone satisfies both conditions but it is still not able to send out and MMS then proceed with the additional troubleshooting steps listed below.

Do a soft reset

A soft reset is usually done when the phone is unresponsive however this is also recommended in this case as it will refresh the phone software which in turn will eliminate minor software glitches.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the Samsung Galaxy J4 can’t send MMS issue still occurs then chances are this could be caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.