Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #A9 fix the issues that they are having with their phone. This is one of the latest premium mid range models released in the market which is best known for having four rear cameras. It has a solid build quality and a capable hardware architecture. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 can’t receive calls issue.
If you own a Samsung Galaxy A9 2018 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy A9 Can’t Receive Calls
Problem: I purchased a new, in an unopened box, Samsung Galaxy A9 unlocked phone. I put in on TracFone service. All was good except I couldn’t download mms messages and pictures sent to me via text. I learned that the settings for the Access Point Names was wrong so I reset them to the correct ones I got from the internet. This corrected the issue. Today when I answer the phone the call is immediately cut off and when I make a call as soon as the phone starts to ring the call is immediately cut off. Not sure if changing the APN settings caused this problem but before I changed them I was able to make and receive calls without problem. What might the problem be? I did try the soft reset.
Solution: Before troubleshooting this problem you will have to make sure that the phone is running on the latest software version. If an update is available then download and install it.
Check if you have mobile network service
The first thing that you will need to do in this case is to make sure that you have a good mobile data signal. If the signal is weak then it’s likely that you will have a problem making and receiving calls. To verify if this is a reception related problem try going to a different location where the signal is strong then check if the issue still occurs.
Check if you have placed contacts in the block list
There are cases where a person can’t contact you due to their number placed in the block list.
- Open your Phone app
- Tap on the three dots located in the top right then tap Settings
- Tap on Block Numbers
- Here you’ll find a list of numbers your phone is set to “block”. This means any numbers here will be sent straight to voicemail.
- Remove any numbers you wish to receive calls from
Turn off the phone Do Not Disturb Mode
If you have activated the Do Not Disturb mode of the phone then you won’t be getting any notifications or sounds from the phone. Turn this setting of by going to Settings > Sounds and vibration > Do not disturb and make sure it’s turned OFF.
Reset the network settings
This will reset your phone data connection to its factory settings. The following changes will be made on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To perform this procedure
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
Check if the problem occurs in Safe Mode
There are instances when certain apps you downloaded can cause this particular problem. To check if this is the case then you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the phone Off
- Press and hold “Power”
- At the “Samsung” logo, release “Power” and immediately press and hold “Volume down”
- After the phone finishes rebooting, release the keys. A “Safe Mode” watermark should be visible in the lower area of the home screen
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step that you should consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.