The #Samsung #Galaxy #A9 is one of the latest members of the A series of devices released just recently. This model is best known as the world’s first quad camera smartphone since it uses four rear cameras to take excellent quality photos. The other impressive features of this device include its 6.3 inch Super AMOLED display as well as its use of a Snapdragon 660 processor combined with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 camera photos are dark issue.
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How To Fix Samsung Galaxy A9 Camera Photos Are Dark
Problem: So the other day I took a photo on my Samsung Galaxy A9 2018 with flash, and as I did it I heard like a clicky sound (the sort you hear when on a camera flash the bulb goes) at first the camera wouldn’t refocus, so I restarted the phone which fixed that issue. I’ve now come to take photos a few days later using flash and the images are coming out completely dim. First I was trying to photograph an eye, the photos came out totally black, so instead I tried to take a basic landscape with flash and the pictures came out with a yellow tinge and looked very dark, along with looking like a sepia filter was being used. I have checked all the settings, and restarted the phone, but nothing seems to be working! Any thoughts?
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If your phone is place in a case then I suggest that you remove it from the case first. You should also clean the rear camera lens with a microfiber cloth making sure to remove any dirt or smudges that could be present.
Perform a soft reset
One of the first troubleshooting steps that you need to do when the phone has an issue with the way the camera works is a soft reset. This will refresh the phone software and will usually fix minor software glitches. To do a soft reset just hold the power button and the volume-down button for around 10 seconds. Let go of the buttons once you feel the device vibrate and see the Samsung Galaxy A9 logo on the screen. Your phone will then reboot, and hopefully, start working properly once again.
Clear the cache and data of the Camera app
One factor that can cause this particular problem is corrupted data within the camera app itself. To eliminate the possibility of this being the culprit you will need to clear the cache and data of the camera app.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list.
- To display preinstalled apps, tap Menu > Show system apps.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE
Once this has been performed check if the issue still occurs.
Check if the issue occurs in Safe Mode
Sometimes an app you downloaded can cause this particular problem. The best way to check if this is the case is to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone Off
- Press and hold “Power”
- At the “Samsung” logo, release “Power” and immediately press and hold “Volume down”
- After the phone finishes rebooting, release the keys. A “Safe Mode” watermark should be visible in the lower area of the home screen
If the camera problem does not occur in this mode then you should find out what app is causing the problem and uninstall it.
Wipe the cache partition of the phone
The phone will usually store cached data of apps in a special partition on the internal storage. This cached data allows the phone to open apps quickly however there are instances when the saved data can become corrupted which can cause issues on the device. To eliminate this factor you will need to wipe the cache partition of the phone.
- Turn the phone Off if necessary
- Press and hold “Power” “Volume down” and “Home”/”Bixby” at the same time
- At the Android screen, release the buttons and wait for access to Android Recovery
- Press “Volume down” to navigate the menu to highlight “Wipe cache partition”
- Press “Power” to select the highlight
- Finally, highlight “Reboot system now” and press “Power”
Perform a factory reset
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the above steps fails to fix the problem then the problem is most likely caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.