How To Fix Samsung Galaxy A6 Stuck In Bootloop

The #Samsung #Galaxy #A6 is one of the latest models in the A series of devices which was released last year. This phone has a sleek design made of a metal body with a 5.6 inch Super AMOLED display on the front. It packs a 16MP camera on the front and back making it able to capture excellent quality photos while under the hood is an Exynos 7870 octa core processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 stuck in bootloop issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Stuck In Bootloop

Problem: I have a galaxy A6 on oreo. after a reboot the phone went into a bootloop at the splash screen.I restarted in recovery mode and cleared the cache then tried rebooting again,this time it’s just coming up as showing the “installing system update” screen and then bootloops non stop, I can’t get into recovery mode, I can boot into download mode but I can’t flash anything because I never unlocked the bootloader as it’s a new phone I bought just before Christmas and I haven’t done any sort of modification or flashed it before. help me please.

Solution: Before performing any troubleshooting steps on this phone make sure that its battery is fully charged. In case you don’t see any charging indicator when you connect the phone to its charger then perform the steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
  • Try charging the phone using a different charging cord and wall charger.
  • Try charging the phone from a computer USB port.

Once the battery has fully charged you should also make sure to remove the microSD card if you have one installed on the phone then proceed with the steps listed below.

Perform a soft reset

This is usually done when the phone is frozen or when it does not turn on or off but is also recommended in this case as it will refresh the phone software.

  • Press and hold the Power and Volume down buttons for 12 seconds.
  • Use the Volume down button to scroll to the Power Down option.
  • Press the Home key to select.

Start the phone in Safe Mode

Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key.
  • When Samsung appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Release the Volume down key when you see Safe Mode on the device.
  • Uninstall apps that are causing a problem.

Wipe the cache partition of the Galaxy A6

There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.

  • Switch OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
  • Press “Power” to select the highlighted option
  • After the process is done, ensure “Reboot system now” and press “Power”

Factory reset the Galaxy A6 using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process.

  • Turn OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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