How to Fix Samsung Galaxy 5G Connectivity Issues

If your Samsung Galaxy is unable to connect to 5G networks, you’re not alone. This comprehensive guide provides multiple methods to troubleshoot and resolve connectivity issues so you can enjoy fast, reliable 5G.

1. Check 5G Coverage and Signal Availability

Ensure that your area has 5G coverage and that your device is receiving a proper signal.

Verify Coverage: Confirm with your carrier or use an online coverage map to ensure that 5G service is available in your area.
Inspect Signal Indicators: Check the signal bars on your phone; a lack of 5G icon may indicate weak or no 5G coverage.
Relocate if Necessary: Move to a different location where the 5G signal is known to be stronger.

2. Toggle Airplane Mode

Toggling Airplane Mode can refresh your device’s network connections and help restore 5G connectivity.

Enable Airplane Mode: Swipe down from the top of your screen and tap the Airplane Mode icon to turn it on.
Wait Briefly: Allow the device to remain in Airplane Mode for about 30 seconds.
Disable Airplane Mode: Tap the icon again to turn it off and reconnect to available networks.
Check Connectivity: Observe if your device now connects to the 5G network.

3. Verify 5G Network Settings

Ensuring your device is configured to connect to 5G networks is essential for proper connectivity.

Access Mobile Network Settings: Open the Settings app and navigate to Connections > Mobile Networks.
Select Network Mode: Tap on Network Mode and choose an option that includes 5G (e.g., “5G/4G/3G/2G (auto connect)”).
Confirm the Setting: Save the changes and allow your device a moment to search for available 5G networks.
Observe the Network Icon: Look for the 5G icon in your status bar to confirm a successful connection.

4. Update Software and Carrier Settings

Keeping your software and carrier settings up to date can resolve known issues affecting 5G connectivity.

Check for System Updates: Go to Settings > Software Update and tap on Download and Install if an update is available.
Review Carrier Settings: Navigate to Settings > About Phone and look for carrier updates or additional information provided by your network operator.
Install Updates: Follow the on-screen instructions to complete any available updates.
Restart Your Device: After updating, reboot your phone and verify if the 5G connection issue is resolved.

5. Reset Network Settings

Resetting your network settings can clear any misconfigurations that might be preventing 5G connectivity.

Open General Management: Navigate to Settings > General Management on your device.
Select Reset Options: Tap on Reset > Reset Network Settings.
Confirm the Reset: Follow the prompts to confirm your action; this will erase saved Wi-Fi networks and Bluetooth connections.
Reboot and Test: Once the reset is complete, let your device reboot and check if it successfully connects to the 5G network.

6. Reinsert the SIM Card

Reinserting your SIM card can help re-establish a proper connection if it isn’t seated correctly.

Power Off Your Device: Turn off your Samsung Galaxy to ensure safety before handling the SIM card.
Eject the SIM Card: Use the SIM eject tool to carefully remove the SIM card from its tray.
Inspect for Issues: Check the SIM card and tray for any dust, debris, or physical damage.
Reinsert the SIM Card: Place the SIM card back into the tray correctly and power on your device.
Test the Connection: Verify whether your device now connects to the 5G network.

7. Contact Your Carrier

If troubleshooting on your end doesn’t resolve the issue, your carrier may need to address provisioning or network-related problems.

Document the Problem: Note your device model, any error messages, and a detailed description of the connectivity issue.
Reach Out for Support: Contact your carrier’s customer support via phone or their online help portal.
Ask About Outages or Updates: Inquire if there are any known network outages or if your account needs provisioning for 5G service.
Follow Their Guidance: Adhere to the recommendations provided by your carrier, which may include additional troubleshooting or a service appointment.