When a smartphone with pretty impressive hardware specifications like the Motorola Moto G5+ turns off by itself and would no longer turn back on when you press the power key, it’s possible that the problem is with the firmware or the hardware. It could be just a minor issue or a very complicated hardware problem especially if the device suffered from possible physical or liquid damage like when it was dropped on a hard surface or got submerged in water.
In this post, I will help you troubleshoot your Moto G5 Plus that went completely dead and would no longer turn on or respond. Since I’ve encountered this problem several times in the past, I will share with you the solution I’ve been using in fixing similar problems reported by our readers. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
Solution: Do the forced restart
More often than not, when an Android phone like your Moto G5+ turns off without you initiating the process and won’t respond when you try to turn it back on, it’s a system crash. While it’s not as common as app crashes it still occurs from time to time and when it does, users often don’t know what to do considering the fact that it will leave an impression as if the problem is with the hardware because it doesn’t respond. In fact, we have readers who immediately brought their devices to the shop and some technicians would be so happy with it because there would be an immediate resolution to the problem and they could charge their customers the amount they want. But as I said, you can fix this problem on your own having said all that, here’s what you should do about it:
- Press and hold the volume up and power keys at the same time for 10 seconds or more.
This will reboot your phone and if it actually does power up, then the problem is fixed but there’s no guarantee that it won’t happen again in the future. At least, now you know what to do if it would turn off by itself and become unresponsive again.
On the other hand, if the phone doesn’t respond to the first procedure, you can try this:
- Press and hold the volume up button first and don’t let it go.
- Press and hold the power key while holding down the volume up button.
- Keep both keys held down together for 10 seconds or more.
It’s basically the same as the first procedure only that we’re making sure the power key is pressed after holding down the volume up button because doing otherwise won’t give you similar result. If the phone is still not responding to this, however, then you should try the next procedure.
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Second solution: Charge your phone and do the Forced Reboot
It’s possible that the battery got drained so in this section, you need to try to charge your phone. But there’s a bit more you need to do than just charge it:
- Plug the charger to a working wall outlet and make sure you’re using the original charger.
- Using the original cable, connect the phone to its charger.
- Regardless whether your Moto G5 Plus responds to its charger or not, leave it connected to its power adapter for 10 minutes or so.
- After giving the phone some time to charge, press and hold the volume up and power keys for 10 seconds or more to do the forced restart.
A drained battery is not really a problem but there are times when you let the battery run out completely that the firmware would crash as some services may not be shut down properly. In such case, you have a phone that won’t respond due to a firmware crash and you have a device that won’t turn on because there’s not enough power. Doing the procedure above will fix the issue but if the phone is still not responding after this, then it’s time to bring it to the shop so that a technician can check it for you.
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