Facebook Messenger is a third-party app and when encounter a problem with it, it’s more likely just an application-related problem. We have readers that own Google Pixel 2 units who reported having encountered problems while using Messenger. Some said they get the error message “Unfortunately, Messenger has stopped,” while others reported the app closes on its own after opening. As a result, they could not use the app to send instant messages through facebook. While we’ve already posted several articles that may be similar to this one, we are yet to address this issue for the Pixel 2.
In this post, I will walk you through in troubleshooting your Pixel 2 with Messenger app that keeps crashing. We will try to find out why the problem occurs so that we can deal with it effectively. This isn’t the first time we encountered this problem so we already know a thing or two that could help fix this issue and I will share it with you. So, continue reading to learn how to fix Messenger that keeps crashing on Google Pixel 2.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
How to troubleshooting Pixel 2 with Messenger app that keeps crashing
Before you troubleshoot Messenger, it’s better to know if Facebook crashes as well because if it does, it’s possible that the problem isn’t with it but with the main app. But assuming that Facebook doesn’t crash, here’s what you need to do about the Messenger:
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First solution: Clear cache and data of Messenger app
Doing this will reset the app back to its default settings or configuration. It will also delete the cache created by the system for the app as well as its temporary data files. If it’s just a problem with the app, then this procedure is more than enough to fix it.
- From a Home screen, tap the Arrow Up icon to display all apps.
- Navigate: Settings > Apps & notifications.
- Tap See all xx apps.
- Locate then select Messenger.
- Tap Force stop.
- Tap OK.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data.
- Tap OK.
After this, open Messenger to know if it still crashes or shows the error message. If the problem continues, then you will have to do the next procedure.
Second solution: Uninstall and reinstall Messenger
To address possible compatibility issues, updating an app would be enough but in this case, I would suggest you uninstall the app to remove all its associations with other apps and the firmware. Then download it from the Play Store to make sure you have the latest Messenger version on your device.
- From a Home screen, tap the Arrow icon to display all apps.
- Navigate: Settings > Apps & notifications .
- Tap See all ‘xx’ apps.
- Tap Messenger.
- Tap Uninstall.
- Tap OK to confirm.
- Open Play Store.
- Search for Messenger and select it.
- Tap Install.
Based on experience, when this app crashes, the problem is limited to it or to the main app, which is Facebook. However, if the issue continues after doing the procedure above, then I suggest you reset your phone to make sure it’s not with the firmware. Before the reset, make sure you backup all your important files and data so that they won’t be deleted.
- Ensure the device is powered off.
- Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
- Select Recovery mode.
- Use the Volume buttons to cycle through the available options and the Power button to select.
- The device will flash the Google start screen momentarily and then restarts in Recovery mode.
- If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes and then allow several minutes for the factory data reset process to complete.
- Select Reboot system now.
- Allow several minutes for the factory data reset and reboot processes to complete.
I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.
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