The #LG #G7ThinQ is a premium Android device released last May which brings with it several outstanding features. This phone has a solid build quality made of an Aluminum frame with Gorilla Glass on both the front and back. It uses a 6.1″ QHD+ FullVision MLCD+ RGBW display while under the hood you will find the Snapdragon 845 processor paired with 6GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ shuts down when taking a picture issue.
If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix LG G7 ThinQ Shuts Down When Taking A Picture
Problem: My LG G7 ThinQ began shutting off occasionally whenever I took a picture. Sometimes I could still get a picture, but not anymore. When it shuts down, it won’t restart unless I connect the phone to a charger then do a soft reset. I’ve tried clearing the camera cache and data. I’ve tried removing, cleaning and replacing the SIM and microSD card.Nothing works!
Solution: Before proceeding with the troubleshooting steps listed below you should first make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it in your device.
Whenever a phone turns off after using the camera the issue is usually caused by either a faulty battery or power IC. This is usually the result of the device requiring more power but then the battery is not able to provide this power which in turn makes the phone turn off. To fix this problem you should perform the troubleshooting steps listed below.
Make sure the phone is fully charged
There are instances when the phone will turn off after taking a picture due to the battery having a low charge. It’s best to make sure that the phone has sufficient charge when taking a photo.
Check if the problem occurs in Safe Mode
There’s a possibility that an app you have downloaded is causing this problem. If you have downloaded an app before experiencing this problem then that app could be the culprit. To check if the problem is caused by an app you will have to start the phone in SAfe Mode as only the pre-installed apps are allowed to run in this mode.
- Make sure the device is powered off.
- Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
- Select Safe mode. Use the Volume buttons to highlight the option and the Power button to select.
- The device starts up with ‘Safe mode’ displayed in the lower-left.
Try to use the camera in this mode. If the phone does not turn off then the problem is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Sometimes the phone’s cached data can get corrupted and when this happens certain issues can occur on the device. To eliminate this possibility you will have to wipe the cache partition of the phone.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera
- Tap Delete > DELETE.
One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before performing this step as it will be deleted in the process.
Factory reset from the settings menu
- From the Home screen go to Settings.
- Tap the ‘General’ tab.
- Tap Restart & reset.
- Tap Factory data reset.
- If desired, tap the Erase SD card checkbox.
- Tap RESET PHONE > Delete all > RESET
Factory reset using the hardware keys
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
In case the above steps fails to fix the problem then this is most likely caused by a faulty hardware component already. The best thing that you can do right now is to bring the phone to a service center and have it repaired.