How To Fix JBL Link 500 Bluetooth Not Working Problem

The JBL Link 500 Bluetooth not working issue prevents you from pairing this speaker to your smartphone. There are several reasons why this is happening such as a software glitch, device not paired, or device not within range. You need to do several troubleshooting steps to fix this.

The JBL Link 500 is an indoor Bluetooth speaker that has Google Assistant built-in. This smart speaker has a hands free voice control feature that allows you to ask questions to it and get the answers even if you are across the room. Some of its features include a built-in Chromecast, 24 bit 96 kHz high quality sound, and Wi-Fi connection support just to name a few.

Technical specifications of the JBL Link 500:

  • Transducer: 2 x 89mm woofer, 2 x 20mm tweeter
  • Output power: 4 x 15W
  • Frequency response: 55Hz–22kHz (-6dB)
  • Signal-to-noise ratio: >80dB
  • Power supply: Internal 100-240V – 50/60Hz
  • Wireless network: 802.11b/g/n/ac (2.4GHz/5GHz)
  • Bluetooth version: 4.2
  • Supported audio formats: HE-AAC, LC-AAC,
  • MP3, Vorbis, WAV (LPCM), FLAC, Opus
  • Dimensions (W x H x D): 370mm x 200mm x 157mm
  • Weight: 3.5kg

What to do when your JBL Link 500 cannot connect to a Bluetooth device

One issue that you might encounter with your Link 500 Bluetooth speaker is when you can’t seem to connect it to your Bluetooth device. This can be an annoying problem especially if you want to play your favorite music on the speaker. Here are the troubleshooting steps you need to do to fix this.

Method 1: Perform a factory reset on JBL Link 500

The first troubleshooting step you should perform is a factory reset or hard reset. This is a procedure that deletes the data stored on this Bluetooth speaker and brings it back to its default settings. This is a useful troubleshooting step to do when you are experiencing problems with the device such as when you can’t make a Bluetooth connection.

Time needed: 2 minutes.

Reset the speaker

  1. Press and hold the Mute button.

    Do this for around 10-15 seconds until the speaker restarts.Fix JBL Link 500 Bluetooth Not Working Problem

After performing this step try to check if you can connect to the speaker.

Method 2: Pair the Bluetooth device to fix Bluetooth not working issue

There’s a possibility that the speaker is currently paired to another device . To fix this you will need to pair the speaker again .

  • Turn on the Link 500.
  • Press and hold down the Bluetooth button for 3 seconds
  • When the light begins flashing the Bluetooth speaker is ready to pair and connect.

Delete the speaker connection name on your phone then do a Bluetooth scan so that the speaker name will appear on it. Try connecting to the speaker.

Method 3: Device is not in range

The recommended distance between the speaker and the device it is connecting to should not be more than 100 feet. This range will decrease if there are a lot of obstructions or signal interferences such as walls between both devices. Try placing the speaker and the device it is connecting to side by side then check if the problem still occurs.

Having the JBL Link 500 Bluetooth not working issue can be a frustrating experience. Hopefully, this solution will help you fix the problem.

Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.


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