How To Fix JBL Charge 4 Bluetooth Not Connecting Problem

The JBL Charge 4 Bluetooth not connecting issue prevents you from connecting the speaker to your smartphone. There are several reasons why this is happening such as a drained speaker battery, device not paired, or device not within range. You need to do several troubleshooting steps to fix this.

The JBL Charge 4 is a portable Bluetooth speaker that has an excellent build quality long lasting battery life. It’s best used outdoors beside the pool or on the beach as it has an IPX7 waterproof rating. Some of its features include a 20 hour battery life, waterproof body, and a design made of a durable fabric material just to name a few.

Technical Specifications of JBL Charge 4:

  • Output power: 30W
  • Music playing time: 20 hours
  • Bluetooth version: 4.2
  • Frequency response: 60Hz–20kHz
  • Signal-to-noise ratio: >80dB
  • Dimensions: 8.66 x 3.74 x 3.66 inches
  • Dimensions: 22 x 9.5 x 9.3 cm
  • Battery capacity: 7,500 mAh
  • Charging time: 5.5 hours
  • Waterproof: IPX7
  • Powerbank: Yes
  • Voice Assistant integration: No
  • JBL Connect+: Yes
  • Speakerphone: No
  • Bluetooth: Yes
  • 3.5 mm audio input: Yes
  • Auto-power off: Yes

What to do when your JBL Charge 4 cannot connect to a Bluetooth device

One issue that you might encounter with your Charge 4 Bluetooth speaker is when you can’t connect it to your smartphone. This can be an annoying problem especially if you want to play your favorite music on the speaker. Here are the troubleshooting steps you need to do to fix this.

Method 1: Perform a factory reset on JBL Charge 4

There’s a possibility that this problem is caused by the software of the phone freezing. A factory reset or hard reset will delete the data on this Bluetooth speaker and bring it back to its default settings. This is a useful troubleshooting step to do when you are experiencing problems with the device such as when you can’t make a Bluetooth connection or when it doesn’t turn on.

Time needed: 2 minutes.

Reset the speaker

  1. Turn on the JBL Charge 4.

    You can do this by pressing on the power button.Fix JBL Charge 4 Bluetooth Not Connecting Problem

  2. Press and hold the Volume up button and Play button.

    Do this for around 5 seconds which should be enough time to reset.What to do when your JBL Charge 4 cannot connect to a Bluetooth device

  3. Turn on the device.

    You can do this by pressing on the power button. The device should now be in pairing mode.power jbl charge 4

After performing these steps try to check if you can connect to the speaker.

Method 2: Pair the Bluetooth device

There’s a possibility that the speaker is currently paired to another device or is not yet paired at all. To fix this you will need to pair the speaker again.

  • Turn on the JBL Charge 4.
  • Press and hold down the Bluetooth button for 3 seconds
  • When the blue light begins flashing the Bluetooth speaker is ready to pair and connect. 

Method 3: Charge the speaker to fix Bluetooth not connecting issue

If the battery is low in charge or drained then there’s a possibility that the Bluetooth feature will not work. If this is the culprit then all you need to do to fix this is to charge the speaker.

  • Insert the USB-C charging cord  into the charging port of the speaker.
  • Insert the other end of the USB-C  charging cord to a USB wall charger with an output of at least 1.0A.
  • Connect the wall charger to a power outlet.

Method 4: Device is not in range

The distance between the speaker and the device it is connecting to should not exceed 100 feet. This range will decrease if there are a lot of obstructions or signal interferences such as walls between both devices.

Try placing the speaker and the device it is connecting to side by side then check if the problem still occurs.

Having the JBL Charge 4 Bluetooth not connecting issue can be a frustrating experience. Hopefully, this solution will help you fix the problem.

Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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