How To Fix Google Pixel 3XL Not Turning On After Getting Wet

The #Google #Pixel3XL is the larger version of the two flagship phones that the search giant has released last year. This phone has a solid build quality made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.3 inch P-OLED display while under the hood is a Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3XL not turning on after getting wet issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3XL Not Turning On After Getting Wet

Problem: I had mistakenly dropped my PIXEL 3XL in water where it was for a while unfortunately – about 1 hour. I managed to retrieve it and it was turned off then as the battery was quite low the it had fallen anyway. After hours of trying my best to dry the phone I plugged the charger to get it on, Almost immediately it showed a new power alert sign on the screen and 2 bright lines on the screen. I unplugged immediately and have done the rice approach for days now. Still the phone wouldn’t turn on or show any charging sign. Any help please?

Solution: Although this phone has an IP68 rating this only means that it is capable of surviving being under water at a depth of 1.5 meters for 30 minutes before any damage is done. If the phone has been submerged underwater for an hour and it is now not turning on then it’s likely that water has entered the device and damaged some components. Listed below are the troubleshooting steps that you need to perform for this particular problem.

  • Do not turn on the phone or charge it as this will cause an electrical short which will further damaged the device.
  • Wipe the external part of the phone with a microfiber cloth until it is dry.
  • Remove the SIM card from its tray and make sure that there is no liquid present in the SIM slot. You can try using a mini vacuum on the SIM slot and charging port o the phone to remove liquid that might be present.
  • Place the phone in a bag of rice or silica gel for at least 48 hours. This will help absorb any moisture present inside the phone.
  • Charge the phone for at least 20 minutes then try turning it on.

In case the above steps fails to fix the problem then this is most likely caused by a water damaged component already. The best thing you can do right now is to bring the phone to a service center and have it checked.

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