Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Google #Pixel3XL fix the issues that they are experiencing with their phone. This is a recently released model which is best known for having a large 6.3 inch P-OLED display that is HDR10 compliant. Under the hood is a Snapdragon 845 processor combined with 4GB of RAM which makes multitasking with apps easy. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL drops mobile data / Wi-Fi connection issue.
If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 XL Drops Mobile Data / Wi-Fi Connection
Problem: Like many others have reported, I have two related issues with my Pixel 3 XL. The phone often drops the LTE connection and forces me back to the Lock Screen, then reconnects almost immediately. (With a 2-3 bars signal strength.) Also, although I have a very strong wifi signal, the phone regularly drops the wifi connection, dozens of times per day. I have been through all the troubleshooting guides, including multiple factory resets, a replacement phone, and a replacement sim card. The new sim card worked for about 24 hours, then the same errors started occurring.
Solution: : Before troubleshooting this particular problem it’s best to make sure that your phone is running on the latest software version. If an update is available then you should download and install it in your phone first.
Check if the issue occurs in a different area
Sometimes the mobile data in the location you are currently at is not that good which is why your phone will drop the signal. In order to check if this is what’s causing the problem you should try going to a different area which is known to have an excellent LTE signal. You should also try to connect to a different Wi-Fi network in this other area to eliminate the possibility of the problem caused by your router.
Reset network settings
If the issue still persists then try resetting the network settings of the phone. This is usually performed when the phone is having issues going online.
- From a Home screen, touch and swipe up to display all apps.
- Go to Settings – System – Advanced
- Tap Reset options
- Choose Reset Wi-Fi, mobile & Bluetooth
- Tap Reset settings. If prompted, enter the PIN, password or pattern.
- Tap Reset settings to confirm.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
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