The #Google #Pixel3XL is the larger version among the two flagship devices that the search giant has released this year. This model sports a 6.3 inch P-OLED display making it great to use for various multimedia tasks. Under the hood is a Snapdragon 845 processor which is combined with 4GB of RAM allowing the device to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL call cannot be heard issue.
If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 XL Call Cannot Be Heard
Problem: Pixel 3 XL black. Callers often cannot hear me although I hear them fine. They say my voice cuts in and out, sounds garbled then clear, or they can’t hear me at all for several seconds, and they sometimes hang up and call back. This is intermittent but daily during calls. This happens when speaking directly into the phone handset, when using Plantronics Bluetooth headset, and in car Bluetooth, on Google Pixel earbuds, on speaker phone, on Wi-Fi calls and on LTE. I often have to change from earbuds or Bluetooth, to handset to speaker, and turn on and off WiFi during calls and my calls are becoming like the “can you hear me now?” commercials. I can still hear the callers cursing in frustration when they can’t hear me. Calls are ended abruptly and they text instead. I have not changed carriers I have MetroPCS(by T-Mobile). I never had call issues with the cheap ZTE and low end Samsung and LG devices from MetroPCS that I’ve previously owned while living in the same location. This is my first “flagship” phone, I wanted less bloatware and a great camera. Everything I use is Google anyway so no wasted space. I’m almost regretting my decision and wish I’d bought a Galaxy S9 instead. I tell my friends “Google Pixel 3: the phone that can do everything, except basic phone calls.” To be honest, call quality wasn’t actually advertised as it’s selling point, I guess I assumed too much! Is this something others experience? Is there or will there likely be a fix? or should I sell it on eBay and cut my losses and buy Samsung?
Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
Several people who own this model have been complaining about the call quality of their device. While this could most likely be caused by a software bug that can be fixed by a future update you can perform the troubleshooting steps listed below to eliminate the other factors that could be causing this problem.
The first thing that you need to do in this case is a soft reset. This is usually performed when the phone becomes unresponsive but can also be done for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.
Make sure the phone has a good network signal
The strength of the signal the phone is getting from the network will affect its call quality. If you are getting just a single bar on your phone then your call might be garbled or disconnected. It is therefore best to check if the issue occurs when your phone is getting full signal bars this way you can eliminate any network related issues that might be causing the problem.
Try using a different SIM card
There are instances when the problem is caused by a faulty SIM. You can eliminate this possibility by using a different SIM card in your device.
Start the phone in Safe Mode
In case the issue still persists then the next step is to check if the problems is caused by an app you downloaded by starting the phone in Safe Mode. When the phone is started in this mode only the pre-installed apps are allowed to run making it easier to isolate the downloaded apps.
- With the device powered on, press and hold the Power button until the Power off prompt appears then release.
- Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
- Tap OK to confirm.
Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the above steps fails to fix the problem then you will have to either wait for a future software update that addresses this issue or have the phone checked at a service center.
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