How To Fix Google Pixel 3 Shuts Down During Call

The #Google #Pixel3 is a flagship phone released last year which is one of the best performing Android devices released in the market. This phone has a solid build quality made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It sports a 5.5 inch P-OLED display while under the hood is the Snapdragon 845 processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 shuts down during call issue.

If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 Shuts Down During Call

Problem:  I have a Google Pixell 3. I was on a phone call while the phone was charging, and the battery was at 71% and still charging. While on the call, the phone just randomly shut off and I saw a small red light blink in the right corner and that was the last response I saw from the phone at all. It has been charged with an OEM charger plugged into the wall and it will not turn on. I did troubleshooting with Pixel support and followed all the steps to press the Power button, Power + Volume Down buttons, etc. Nothing is working….help! I will be going to the Verizon store tomorrow since it was purchased through them and Google wasn’t much help beyond basic troubleshooting.

Solution: The first thing that you will need to do in this case is to make sure that the phone battery has sufficient charge by following the steps listed below.

Clean the charging port of the phone

Dust and debris will usually accumulate in the charging port of your phone. Once these particles are present in the port it can cause issues with charging the device. It is therefore best to clean the port using a can of compressed air to remove these particles.

Charge the phone using a different charging cord and wall charger

To eliminate the possibility of the problem being caused by your charger you will need to use a different charger. The phone uses the 18W wall charger so make sure that you also use this type of charger. You should also make sure that the charging cord you will be using works on a different device.

Once the battery has sufficient charge it’s time to proceed to the following troubleshooting steps which is done to eliminate any software related glitches that could be causing the problem.

Perform a force restart

The first thing that you need to do in this case is a soft reset. This is usually done when the phone becomes unresponsive but can also be performed for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.

Start the phone in Safe Mode

In case the issue still persists then the next step is to check if the problem occurs when the phone is started in Safe Mode.

  • With the device powered on, press and hold the Power button  until the Power off prompt appears then release.
  • Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  • Tap OK to confirm.

Does the phone start successfully in this mode? If it does then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Perform a factory reset

One last troubleshooting step that you should do is a factory reset. This will revert the phone back to its original factory condition. Take note that when you perform this step your phone data will be deleted.

  • Hold the Power Button Until the Phone Is Off
  • Hold the Power Button and the Volume Down Button for a Few Seconds
  • Wait to See Fastboot Mode on the Screen
  • Let Go of the Buttons
  • Select Recovery Mode
  • Wait for the Android Robot Image to Pop Up
  • Hold Down the Power Button and Then Press the Volume Up Button
  • Select Wipe Data/Factory Reset
  • Select Yes
  • Select Reboot System Now

In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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