The #Google #Pixel3 is one of the two latest flagship phone models released by the search giant late last year. It is a solidly built phone which is IP68 certified and is protected by Corning Gorilla Glass on both the front and back. It uses a 5.5 inch P-OLED display while under the hood is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 randomly turns off after software update issue.
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How To Fix Google Pixel 3 Randomly Turns Off After Software Update
Problem: Hi my Pixel 3 recently started to turn off while downloading apps or just randomly. This started after the latest software update. The screen goes black and I am able to turn it back on but as soon as it gets to the lock screen it shuts right back off. I can keep turning it on as many times as i want but it takes several times for it to get to where it will stay on. or i can leave it alone for about five minutes or so and turn it on and it will stay on. it only does it when i’m using it, it wont do it on its own while its sitting on a table. it does this no matter what the charge percentage is at but if i plug it into its charger after it shuts off,it will act as if it died and it will show a battery with a lightning bolt in it indicating that it needs to be charged to be turned back on. but its not actually dead I tried to factory reset but the problem still persists.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
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The best way to fix this issue is to check if it is caused by a software glitch. Follow the troubleshooting steps listed below which are recommended for this particular problem.
Perform a Soft Reset
Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the issue still persists even after a factory reset then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.