The #Google #Pixel3 is the latest flagship device from the search giant which was released last November. This device uses some of the latest hardware components such as the powerful Snapdragon 845 processor which is paired with 4GB of RAM. Since this is a Google phone it will always get the latest Android updates ahead of other devices. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 not charging not turning on issue.
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How To Fix Google Pixel 3 Not Charging Not Turning On
Problem: Hi my pixel 3 was at 12% battery in my hand when it froze and turned off on its own. It froze, 3 horizontal lines appeared across the image on the screen and then the phone shut down. Before this incident I was on a plane and had the headphone adaptor on the USB port for about 5 hours. Also when I landed and got on wifi the phone showed me a notification about an update. Shortly after this the phone froze and shutdown. After this I wasn’t able to turn the phone back on or charge it. I tried a different cable, charging block, outlet. Cleaned the port. Tried to charge from my computer. tried to reset the phone, tried to do .a hard reset with the volume down and power button. I also brought the phone to a repair store where the guy cleaned the port again and plugged it into a charger that shows how much power the phone is taking. The phone wasn’t drawing any power from the plug and not charging at all. Sometimes when I hold the power button or when I plug the phone in I get a red flashing indicator light at the top right corner of the phone for a couple of seconds. Anyway I could fix this, could it be a software issue? Any way to factory reset the phone without turning it on in safe mode? Thanks a lot.
Solution: In order to perform the recommended troubleshooting steps for this particular issue the battery of the phone must have sufficient charge first. This is what we will tackle right now.
Clean the charging port of the phone
The charging port of the phone is a magnet for dust and debris. Once these particles are present in the port it can cause issues with charging the device. It is therefore best to clean the port using a can of compressed air to remove these particles.
Charge the phone using a different charging cord and wall charger
To eliminate the possibility of the problem being caused by your charger you will need to use a different charger. The phone uses the 18W wall charger do make sure that you also use this type of charger. You should also make sure that the charging cord you will be using works on a different device.
Once the battery has sufficient charger it’s time to proceed to the following troubleshooting steps which is done to eliminate any software related glitches that could be causing the problem.
Perform a force restart
The first thing that you need to do in this case is a soft reset. This is usually done when the phone becomes unresponsive but can also be performed for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.
Start the phone in Safe Mode
In case the issue still persists then the next step is to check if the problem occurs when the phone is started in Safe Mode.
- With the device powered on, press and hold the Power button until the Power off prompt appears then release.
- Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
- Tap OK to confirm.
Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step that you should do is a factory reset. This will revert the phone back to its original factory condition. Take note that when you perform this step your phone data will be deleted.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
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