The error code 0x838601e7 on your Xbox Series X usually occurs when you are trying to play a game on the console. This means that the Xbox service is having issues syncing your game data. To fix this you will need to perform a series of troubleshooting steps.
The Xbox Series X is a powerful next generation gaming console that’s capable of delivering a high quality gaming experience. It was first released by Microsoft late last year and is the successor to the Xbox One X. This console is able to run a game at true 4K resolution at up to 120 FPS and when paired with a Game Pass subscription will definitely make any gamer quite happy.
What to do when you get the error code 0x838601e7 on your Xbox Series X
You might encounter this error code when trying to play a game on your Xbox. This issue usually means that there is an issue in the synching of game data. Here’s what you need to do to fix this. Make sure to restart the Xbox Series X before proceeding with the solutions.
Solution 1: Check the Xbox Live server for outages
The first troubleshooting step you should do is to check the Xbox Live server for any reported service outage or scheduled maintenance that could be causing this error code. Here’s how to do this.
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Time needed: 5 minutes.
Check the status of the server
- Open a web browser.
You can do this from your computer or from your Xbox console.
- Go to the Xbox Live server status home page.
You can check details on the status of Xbox Live server issues if any from here.
If an outage is reported on the Xbox Live servers then you will need to wait for this to be resolved. Microsoft will usually publish the estimated time when the outage will be fixed.
Solution 2: Clear the locally saved data
If this issue is caused by a corrupted saved data then you should try to remove this data from the console to fix this problem.
- Press the Xbox button on your controller.
- Select Profile & System.
- Select Settings.
- Select System.
- Select Storage Devices.
- Select Clear local saved games.
Try checking if the issue still occurs.
Solution 3: Check the Xbox forum
You can go to the official Xbox forum of Microsoft to see what other people are saying about this particular error code as this might help you fix the issue.
Having the error 0x838601e7 on your Xbox Series X can be a frustrating experience. Hopefully, the above methods will help you fix the problem.
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