How To Fix ERR_NAME_NOT_RESOLVED Error On Google Chrome

Up to date, Google Chrome is still considered to be the most popular web browser that is free, easy to use, fast not to mention secure browsers. Aside from that, Google chrome is also compatible with a wide variety of operating systems and devices as well. Although Google Chrome is a solid web browser there are instances where certain issues that Chrome users have encountered such as “ERR_NAME_NOT_RESOLVED” error. In this latest installment of our troubleshooting series, we will tackle the recommended solutions that you can try to fix “ERR_NAME_NOT_RESOLVED” error on Google Chrome.

What to do if Google Chrome encounters ERR_NAME_NOT_RESOLVED error

There are several factors that can cause ERR_NAME_NOT_RESOLVED error to occur ranging from a misconfiguration with settings on your computer or router, the website you are trying to visit down, issues with DNS network to issues with the network. Listed below are the solutions that you can try to fix ERR_NAME_NOT_RESOLVED error on Google Chrome browser.

But before performing the recommended troubleshooting solutions below, its best to restart your Windows computer first. This action refreshes the Windows operating system and removes any corrupt temporary data that could be causing the problem.

Solution 1: Clear Browsing cache

Basically, browsing cache is a location where data’s are stored from previous website browsing for faster browsing and searching experience.. If there is more than enough data stored on cache, it can slow down browsing, preventing you from visiting websites and can sometimes cause ERR_NAME_NOT_RESOLVED error on Google Chrome to occur. To fix this, you may need to clear browsing cache.

To do this:

  1. Open Google chrome

  2. Click on the 3 vertical dots located at the upper right.

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  3. Click More tools from the drop down menu.

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  4. Click Clear browsing data from the drop down menu, a new window opens.

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  5. At new window, you can choose the Time range from when computer started to experience the error. Or you can choose ALL time option.

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  6. Make sure all options below time range are checked.

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  7. Click clear data to start clearing browser cache. wait for it to complete.

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Visit a website again and then check if error ERR_NAME_NOT_RESOLVED in Chrome browser still occurs.

Solution 2: Run Internet Connections troubleshooter

The Internet Connections Troubleshooter feature on Windows diagnoses and fixes connections related issues. Make sure to run Internet Connections Troubleshooter and check if ERR_NAME_NOT_RESOLVED error is resolved.

To do this:

  1. Click Start or Windows key
  2. Click Settings an icon that looks like a gear to open Windows Settings section
  3. At Windows Setting, click Update and Security tab
  4. Click Troubleshoot at left pane
  5. Click Additional Troubleshooters at right pane
  6. Click Internet connections under Get up and running.
  7. Click Run the troubleshooter tab. Windows will now search and detect problems at new window
  8. After Internet connection Troubleshooter process is complete and it could not identify any problem, click Close and Exit Settings Section. If a problem is detected, it will display recommended solutions to fix it.

Visit a website again and then check if error ERR_NAME_NOT_RESOLVED in Chrome browser still occurs.

Solution 3: Change to Google DNS server

Google DNS server is offered for free to the public for internet users everywhere. It is the preferred DNS server since it provides users a faster and more secure Internet connection. There have been reports from users where ERR_NAME_NOT_RESOLVED error was resolved after changing to Google DNS.

To do this:

  1. Press Windows key + I on your keyboard to open Windows settings section.
  2. Inside Windows Settings, click Network & Internet
  3. Under Advanced network settings of network status, click Change Adapter options. A new window opens.
  4. Inside Network Connections window, right click on your network and click Properties from the drop down menu.
  5. Under Wi-Fi Properties, click Networking tab.
  6. Scroll down and double click Internet Protocol Version 4 (TCP/IPv4) to open it.
  7. Click on the option “Use the following DNS server addresses”
  8. Input 8.8.8.8 as Preferred DNS server
  9. Input 8.8.4.4 as Alternate DNS server
  10. Click OK to apply changes made
  11. Click OK to exit Wi-Fi Properties
  12. Type Command Prompt as the search bar located at the lower left
  13. Right click on Command prompt result and click Run as Administrator
  14. Inside Command prompt, type the command “ipconfig /flushdns”, this will refresh the DNS server.

Visit a website again and then check if error ERR_NAME_NOT_RESOLVED in Chrome still occurs.

Solution 4: Reset Network Configurations

Resetting network configurations helps fix ERR_NAME_NOT_RESOLVED error as it removes network settings that is incorrect. Other than that, resetting also clears corrupt DNS data and or cache that can also be the cause ERR_NAME_NOT_RESOLVED error.

To reset network configurations, follow the steps below:

  1. At the search bar located at the lower left, type Command Prompt
  2. Right click on Command prompt result and click Run as Administrator from the drop down menu.
  3. At Command Prompt window, type the following commands and press Enter after each command.
  4. Type netsh winsock reset and press Enter
  5. Type netsh int ip reset and press Enter
  6. Type ipconfig /release and press Enter
  7. Type ipconfig /renew and press Enter
  8. Type netsh interface ipv4 reset and press Enter
  9. Type netsh interface ipv6 reset and press Enter
  10. Type reset ipconfig /flushdns and press Enter
  11. Restart Computer

Once computer completely reboots, visit a website again and then check if ERR_NAME_NOT_RESOLVED error in Chrome still occurs.

Solution 5: Temporarily Disable Antivirus Program

There is a possibility that ERR_NAME_NOT_RESOLVED error occurs because of the antivirus on your computer that is blocking access thereby preventing you to access and visit a website. To check if this is the culprit, try to temporarily disable antivirus program and then check if the error still exists. If by chance disabling the antivirus fixes the error, it is then recommended to change to another antivirus program and or reinstall antivirus.

For Windows Defender:

  1. Click on the Start or Windows logo key located at the lower left
  2. Click Settings an icon that looks like a gear to open Windows Settings section.
  3. At Windows settings section, click  Update and Security.
  4. Click  Windows security  at the left pane.
  5. Click Virus and Threat protection from the protection areas section. A new window opens.
  6. At the new window, click Manage settings from Virus and Threat Protection settings.
  7. Toggle OFF Real-time protection.
  8. Restart your computer.

For AVG:

  1. Double-click on AVG icon located at on system tray
  2. Click Temporarily disable AVG protection.
  3. Select how long you want AVG to be turned off and whether you want AVG to disable its Firewall too. Click on OK to disable the antivirus program.

For McAfee:

  1. Double-click on McAfee icon located at on system tray.
  2. Click Exit.
  3. A dialog box warning you that McAfee protection will be turned off, click Yes to disable the antivirus program.

For Avast:

  1. Double-click on Avast icon located at computer system tray.
  2. Click Avast shields control.
  3. Locate the options to disable the program – the options are to disable it for 10 minutes, an hour, until the computer is restarted or permanently (until you yourself turn it back on). Select whatever option suits you best and use it to disable the program.

Once computer completely reboots, visit a website again and then check if error ERR_NAME_NOT_RESOLVED in Chrome still occurs.

Solution 6: Restart Router

There are times when ERR_NAME_NOT_RESOLVED error in Google Chrome occurs because of issues with the router. To fix this, you may need to restart your router.

To do this:

  1. Disconnect or unplug router from power source
  2. After about 5 minutes, reconnect or plug router again to power source.

After router start up finishes the process, check if ERR_NAME_NOT_RESOLVED error on Google Chrome still occurs.

After following the solutions mentioned, you will successfully fix the ERR_NAME_NOT_RESOLVED error in Google Chrome. For more troubleshooting videos, feel free to visit our TheDroidGuy Youtube Channel.

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