The Cris Tales crashing on your Xbox Series X is an issue that can be caused by different factors. This could be due to a game bug, a corrupted cached file, or an outdated console software. To fix this you need to perform a series of troubleshooting steps.
Cris Tales is an RPG developed by Dreams Uncorporated and Syck and was just recently released this month. You can immediately play this for free on your Xbox Series X if you are subscribed to the Game Pass service. In this game you control Crisbell, an orphan girl, in a series of missions to save Crystallis Kingdom from the invading goblins.
What to do when your Cris Tales Xbox game crashes
An issue that might occur when you play Cris Tales on your Xbox Series X is when it crashes or freezes. This can happen anytime during the game. Here’s what you need to do to fix this.
- Make sure to update the Xbox software.
- Make sure to update your Cris Tales game.
Solution 1: Restart Cris Tales
The first troubleshooting step you should do in this case is to restart the game while it is running. This removes any corrupted cached data that could be causing the freezing or crashing issue.
Time needed: 3 minutes.
Restart the game
- Press the Xbox button.
You can find this on your controller.
- Highlight the title.
This will select the game.
- Press Menu.
This allows you to access the game system settings.
- Select Quit.
This will stop the game from running.
- Start Cris Tales.
This will start the game.
Try to check if the issue still occurs.
Solution 2: Restart the Xbox console
One of the common causes of a game crashing is the presence of corrupted cached data in the console’s RAM. You can fix this by performing a power cycle. Press the Xbox button on the console for 10 seconds or until it turns off. Unplug the power cord then wait for a minute before plugging it back in. Turn on the Xbox after a few seconds then try running Cris Tales again then check if it still crashes.
Solution 3: Try to use a different profile
If the Xbox user profile you are using is corrupted then this could be what’s causing the problem. You can check if this is the culprit by using a different profile.
- Press the Xbox button on the controller.
- Select Profile & System.
- Select Add or switch.
- Try using a different profile. If only one profile is available then select the Add new option to add another profile that you can use for checking.
If the problem does not occur when using this new profile then you will need to remove your original profile from the Xbox then add it again.
Solution 4: Delete the game save file
A corrupted game save file that you try to load can cause the game to crash. In order to fix this you will need to delete this file then resync with the cloud.
- Press the Xbox button on your controller.
- At the Home tab open My games & apps.
- Select See all.
- Highlight Cris Tales then press the menu button on the controller.
- Select Manage game and add-ons.
- Select Saved data.
- Select Delete all to remove the local save data.
After performing these steps try checking if the problem still occurs.
Solution 5: Reinstall Cris Tales
If after performing the troubleshooting steps we have provided the crashing problem still occurs then this could already be caused by a corrupted game installation. To fix this you should try to uninstall the game then reinstall it again.
Having the Cris Tales crashing on Xbox Series X can be a frustrating experience. Hopefully, this solution will help you fix the problem.
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