When a smartphone like the Motorola Moto G7 starts to keep dropping its WiFi connection, it’s almost expected to be a minor problem. It can be an issue with your phone or network device. What you can do about it is troubleshoot your phone because based on my personal experience, issues like this aren’t really that hard to fix.
So, in this post, I will walk you through in troubleshooting your Moto G7 that keeps dropping its WiFi connection. We will try to consider every possibility and rule them out one after another until we can determine what the problem is and hopefully fix it. If you’re one of the owners of this phone, continue reading as we may be able to help you one way or another.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Moto G7 that keeps dropping WiFi connection
When troubleshooting a problem like this, you need to be thorough enough to determine what the real issue is as well as not to lose some important files and data. With that being said, here’s what I suggest you do:
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First solution: Perform the forced restart
The very first thing that you have to do is the forced restart. It’s a simulated battery removal that will refresh your phone’s memory as well as reload all applications and services. If this is just a minor problem with the phone, then this procedure may be able to fix it. Here’s how it’s done:
- Press and hold the power key for 15 seconds or until the Moto logo shows on the screen.
Your phone will continue the usual boot process. After this, try to see if the phone still drops its WiFi connection and move on to the next solution if it still does.
Second solution: Power-cycle your network devices
Before we move on, it’s best to rule out the possibility that this problem is caused by your failing network devices. Refresh the connection by power-cycling your network device. Here’s how it’s done:
- Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit.
- Leave it without power for a minute or two.
- After that, plug it back into the wall outlet or reconnect the cord.
- Wait for the device to become online and then let your phone reconnect to it.
If the WiFi connection still keeps dropping after this, then move on to the next solution.
Third solution: Reset Network settings
It is very much possible that this is a minor problem with your phone’s network services. So after power-cycling your network devices and your WiFi connection still keeps dropping, the next thing you have to do is reset the network settings on your phone. This will delete all existing connections in your device as well as bring all network services back to default settings. Here’s how it’s done on your Moto G7:
- From the home screen, swipe up to pull the app drawer up.
- Find and tap Settings.
- Touch System, and then tap Advanced.
- Tap Reset options.
- Now, touch Reset Wi-Fi, mobile & Bluetooth.
- Touch Reset Settings.
- Tap Reset Settings again to confirm your action.
- Wait for the phone to finish resetting all network settings.
- When it’s finished, go back to the Settings screen and tap Network & Internet.
- Let your phone reconnect to the same network and then observe to see if it still drops.
If your Moto G7 continues to drop it WiFi connection, then move on to the next solution.
Fourth solution: Backup your files and reset your phone
After doing the first three procedures and making sure that the problem isn’t with your network devices, then the next thing you have to do is to reset your phone. Most of the time, when a problem like this occurred without apparent reason or cause, the problem can be fixed with a reset and that’s what you have to do now. However, before doing the reset, make sure to create a copy of your important files and data as they will be deleted and you may not be able to retrieve them after. Also, remove your Google account prior to the reset so that you won’t be locked out.
This is how to reset your phone:
- Power your Moto G7 off.
- Press and hold the Power key and the Volume down button for 3 seconds, or until you’re on a screen with a broken Android robot.
- Use the Volume Down or Up button to scroll RECOVERY MODE, and then press the power key to select it.
- The screen will turn blue with Motorola logo on it and brings you to another black screen with broken Android with exclamation point.
- Hold the Power button and press Volume up, and then release both buttons.
- Use the Volume Down button to highlight ‘Wipe data/factory reset’ and then press the power key to select it.
- Press the Volume Down button once to highlight ‘Yes’ and press the power key to select it.
- Highlight Userdata + personalized content using the volume down button, and then press the power key to select it.
- The reset will commence and once it’s finished, highlight Reboot system now and press the power key.
- Wait for your phone to finish rebooting and then set up your phone as a new device.
After the reset, set up your phone as a new device and try to see if the problem still occurs. If the WiFi connection still keeps dropping after this and you other devices have stable connection with the same network, you should consider bringing the phone to a local shop and have it checked.
I hope that we’ve been able to help you fix your Moto G7 that keeps dropping its WiFi connection. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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