Fixing JBL Link 20 Bluetooth Not Working Problem

The JBL Link 20 Bluetooth not working issue prevents you from pairing this speaker to your smartphone. This can be caused by different factors such as a drained speaker battery, device not paired, or device not within range. You need to do several troubleshooting steps to fix this.

The JBL Link 20 is a voice activated Bluetooth speaker that has a built-in Google Assistant feature. It fits well in any room in your house and works with a simple voice request. Some of its features include a built-in Chromecast, high quality 24 bit/ 96 kHz audio, as well as Bluetooth and Wi-Fi support just to name a few.

Technical specifications of JBL Link 20:

  • Output power: 2 x 10W
  • Frequency response: 65Hz–20kHz
  • Signal-to-noise ratio: >80dB
  • Battery type: Lithium-ion Polymer (3.7V, 6000mAh)
  • Battery charge time: 4.5 hours @5V 2.3A
  • Music play time: up to 10 hours (varies by volume level and content)
  • Wireless network: 802.11b/g/n/ac (2.4/5GHz)
  • Bluetooth version: 4.2
  • Supported audio formats: HE-AAC, LC-AAC, MP3, Vorbis, WAV (LPCM), FLAC, Opus
  • Dimensions (Dia x H): 93mm x 210mm
  • Weight: 950g

What to do when your JBL Link 20 can’t connect to a Bluetooth device

One issue that you might encounter with your Link 20 Bluetooth speaker is when you can’t seem to make a connection to your smartphone. This can be an annoying problem especially if you want to play your favorite music on the speaker. Here are the troubleshooting steps you need to do to fix this.

Method 1: Perform a factory reset on JBL Link 20

The first troubleshooting step you should do is a factory reset or hard reset. This procedure removes any data on the Bluetooth speaker and brings it back to its default settings. This is a useful troubleshooting step to do when you are experiencing problems with the device such as when you can’t make a Bluetooth connection.

Time needed: 2 minutes.

Reset the speaker

  1. Turn on the device.

    You can do this by pressing on the power button.JBL Link 20 Bluetooth Not Working Problem

  2. Press and hold the Mute button button.

    Do this for around 15 seconds to reset the device.What to do when your JBL Link 20 can’t connect to a Bluetooth device

  3. Turn on the device.

    You can do this by pressing on the power button. The device should now be in pairing mode.jbl link 20 turn on

After performing these steps try to check if you can pair the speaker. Make sure to delete the speaker name on your phone Bluetooth list prior to connecting to it again.

Method 2: Pair the Bluetooth device

There’s a possibility that this speaker is already paired to a different device. To fix this all you need to do is to pair the speaker to the desired device.

  • Turn on the Link 20.
  • Press and hold down the Bluetooth button for 3 seconds
  • When the light begins flashing the Bluetooth speaker is ready to pair and connect. 

Make sure to delete the speaker connection name on your phone then do a Bluetooth scan so that the speaker name will appear on it. Try connecting to the speaker.

Method 3: Charge the speaker to fix Bluetooth not working issue

If the speaker battery is low in charge then there’s a possibility that the Bluetooth feature won’t work. If this is the culprit then all you need to do to fix this is to charge the speaker.

  • Insert the micro USB charging cord  into the charging port of the speaker.
  • Insert the other end of the  charging cord to a USB wall charger with an output of at least 2.4A.
  • Connect the wall charger to a power outlet.

Leave this charging for at least 4.5 hours then check if you can connect the speaker to your Bluetooth device.

Method 4: Device is not in range

In order for the Bluetooth connection to properly work the speaker and device it is connecting to should not be more than 100 feet away from each other. This range will decrease if there are a lot of obstructions or signal interferences such as walls between both devices.

Try placing the speaker and the device it is connecting to side by side then check if the problem still occurs.

Having the JBL Link 20 Bluetooth not working issue can be a frustrating experience. Hopefully, this solution will help you fix the problem.

Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.

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