Fix Unfortunately Candy Crush Saga Has Stopped Error

The “unfortunately Candy Crush saga has stopped” error is usually caused by a software glitch that can easily be fixed. It’s either caused by corrupted cached data or a corrupted game installation. To fix this you will need to perform a series of troubleshooting steps.

Candy Crush Saga is a match three game that can be downloaded for free at the Google Play Store. The aim of the game is to match three or more candies of the same color to complete levels. Ever since its first release in 2012 the series has been downloaded more than 2 billion times which earned a revenue of more than US$6 billion.

What to do when you get the “unfortunately Candy Crush saga has stopped” error

One of the issues that you might encounter while playing this game on your Android device is the unfortunately game has crashed error. This usually occurs when trying to start the game. Here’s what you need to do to fix this.

Things to do first:

  • Restart the phone
  • Make sure your phone is running on the latest software version.
  • Make sure the game is updated.

Method 1: Clear the cache and data of Candy Crush Saga

One of the common factors that can cause this problem is corrupted cached data. To fix this you will need to clear the cache and data of the game.

Time needed: 3 minutes.

Clearing the cache and data of Candy Crush

  1. Tap on Settings.

    Unfortunately Candy Crush Saga Has Stopped Error

  2. Tap on Apps & Notifications.

    This is where you can manage your app settings.What to do when you get the “unfortunately Candy Crush saga has stopped” error

  3. Tap on See all apps.

    This will list all of the apps installed in your phone.tap on see all apps

  4. Tap on Candy Crush Saga

    This will open the app permission notification and storage info.tap on candy crush

  5. Tap on Storage & Cache.

    This will open the app storage, notifications, and permissions settings.tap storage and cache

  6. Tap on Clear Storage and Clear Cache then make sure to confirm your action.

    This will remove the temporary data stored by the app.clear cache clear storage

After performing these steps the game will be reset to its original state. Try checking if the issue still occurs.

Method 2: Reinstall Candy Crush to fix unfortunately game has stopped error

There are instances when a corrupted game file is causing this problem. In order to fix this you should uninstall the game then install a fresh version from the Google Play Store.

After performing the steps listed above you will successfully fix the unfortunately Candy Crush saga has stopped problem.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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