The “unfortunately Candy Crush saga has stopped” error is usually caused by a software glitch that can easily be fixed. It’s either caused by corrupted cached data or a corrupted game installation. To fix this you will need to perform a series of troubleshooting steps.
Candy Crush Saga is a match three game that can be downloaded for free at the Google Play Store. The aim of the game is to match three or more candies of the same color to complete levels. Ever since its first release in 2012 the series has been downloaded more than 2 billion times which earned a revenue of more than US$6 billion.
What to do when you get the “unfortunately Candy Crush saga has stopped” error
One of the issues that you might encounter while playing this game on your Android device is the unfortunately game has crashed error. This usually occurs when trying to start the game. Here’s what you need to do to fix this.
Things to do first:
- Restart the phone
- Make sure your phone is running on the latest software version.
- Make sure the game is updated.
Method 1: Clear the cache and data of Candy Crush Saga
One of the common factors that can cause this problem is corrupted cached data. To fix this you will need to clear the cache and data of the game.
Time needed: 3 minutes.
Clearing the cache and data of Candy Crush
- Tap on Settings.
- Tap on Apps & Notifications.
This is where you can manage your app settings.
- Tap on See all apps.
This will list all of the apps installed in your phone.
- Tap on Candy Crush Saga
This will open the app permission notification and storage info.
- Tap on Storage & Cache.
This will open the app storage, notifications, and permissions settings.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action.
This will remove the temporary data stored by the app.
After performing these steps the game will be reset to its original state. Try checking if the issue still occurs.
Method 2: Reinstall Candy Crush to fix unfortunately game has stopped error
There are instances when a corrupted game file is causing this problem. In order to fix this you should uninstall the game then install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the unfortunately Candy Crush saga has stopped problem.
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