How To Fix The Last Of Us Part 2 Crashing Or Won’t Load | PS4

Is your The Last Of Us Part 2 game crashing? While this is not the experience of many, some PS4 gamers have been complaining about this problem ever since the game was released last month. If you have no idea how to go about this problem, follow the solutions in this guide.

Reasons why The Last Of Us Part 2 may be crashing on your PS4

There are many causes why a PS4 or game keeps crashing. We list all of the causes below so hopefully this guide can help you figure out the reason for your own problem.

Random game or console fluke.

Some games may crash randomly due to a variety of reasons. If your The Last Of Us Part 2 game crashes or twice after playing it for a long time, it’s likely due to a minor glitch. However, if the problem occurs more frequently, it may be due to something else entirely.

Corrupted saved game or data.

One of the common reasons why PS4 games crash is a corrupted saved game or data. We’ve seen this happen with a lot of Ghost of Tsushima gamers lately. You can check if you have a possible corrupted saved game issue by loading a previously saved progress. If the game stops crashing after you’ve reloaded the older saved game, simply skip the new saved progress (don’t load them).


Outdated PS4 software.

Games may not work properly if your PS4’s software is outdated. Developers release fixes for known bugs so the best way to lessen the chances of encountering problems is by keeping your console’s software environment.

Game disc is scratched or cracked.

If you have the physical copy of The Last Of Us Part 2, it’s possible that your game may be crashing because of a dirty, scratched, or cracked disc. Try to do a quick check on your disc to see if there are scratches or cracks. Also, make sure that you clean the disc by wiping it with a clean soft cloth before inserting to the PS4.

Hard drive issue.

In some other cases, a PS4 game may crash, not load, or freeze when there’s an issue with the hard drive. Corrupted or damaged sectors can also lead to console crashing so if your PS4 keeps crashing also with other games, you should look into a possible hard drive problem.

How to fix The Last Of Us Part 2 crashing issue

Below are the possible solutions that you can try if your game is crashing. Make sure to check for the problem after doing each of the solutions below.

  1. Force quit the game.

    If The Last Of Us Part 2 game keeps crashing or freezing, the first thing that you can do is to force close the application. To do that, just go to the Home screen, select the game icon, and select Close application.
    Once the game has quit, wait for a few seconds before re-opening it. Check if the crashing problem returns. If it does, proceed to the succeeding solutions.

  2. Reboot the PS4 and clear System Cache.

    If force closing the game won’t change anything, the next good thing that you can do is to refresh the PS4 system itself. You can do that by turning the console off. Once you’ve powered down the PS4, unplug the power cable from the back of the console and wait for about 30 seconds. This will allow the PS4 to clear the system cache.

  3. Update the game.

    New games are usually unpolished and may require patches from time to time. Make sure that you actively check for and install updates. 
    To manually check for updates, just go to your PS4 Home screen, select the game icon, press the Options button on the controller, and select Check for updates.

  4. Check for PS4 firmware update.

    You also need to make sure that you check for PS4 firmware updates after updating games. To do that, just go to Home screen > Settings > System Software Update.

  5. Clean the game disc.

    Dirt, scratches, or cracks in a disc may cancel game loading or prevent the PS4 from getting complete game data. This situation can lead to game crashing randomly. 
    If you have the physical copy of the The Last Of Us game, make sure to clean the disc before you insert it. Use a clean soft cloth when wiping the surface of the disc and hold the disc by the edges to avoid leaving your fingerprints. 
    If there are scratches on the disc, it’s possible that they can be the reason why the game fails to load. Minor or superficial scratches are okay and your PS4 should be able to continue reading the disc without issues. 
    Cracks on the disc is different though. If your disc is cracked, it means that there’s a physical break in the disc itself causing loss of some data. If your game disc is cracked, you have no other choice but to either replace the disc or get a digital copy.

  6. Rebuild PS4 database.

    Some PS4 users finds rebuilding their console’s database effective in fixing game loading problems and other common issues like crashing or freezing. 
    To rebuild the database of your PS4:
    -Turn off the PS4 completely
    -When the device is off press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another about seven seconds later.
    -The PS4 will now boot into “Safe Mode“.
    -Connect a DualShock 4 controller with a USB cable and press the PS button on the controller. If the PS4 isn’t recognizing the controller, you may have attached a ‘power only’ USB cable – use the one that came with the controller.
    -Select the option “Rebuild Database”.
    -Wait for the process to complete then restart the PS4.

  7. Check for overheating.

    Another possible reason why your game may be crashing is overheating. To check, try touching the PS4 to see if it’s getting too warm to touch. An overheating PS4 also tends to make louder noise. 
    If any of these things occur, or if you are getting an obvious error message that says something about overheating, you should letting the console “breath” by turning it off. Then, let it cool down for about an hour before using it again.

  8. Reinstall The Last Of Us Part 2.

    If the The Last Of Us Part 2 is still crashing up to this point, try deleting the game and then reinstall it afterwards. Just go to Home screen, select the game icon, press on Options button on the controller, and select Delete.

  9. Check for hard drive problems.

    Some gamers have found that their The Last Of Us crashing problem was due to their hard drive acting up. Should none of the solutions in this guide help, consider checking your hard drive, especially if other games also keeps crashing. 
    If possible, try using an external hard drive first and install your game in it. Then, observe how the game works and if it’s still crashing. If the game works normally on the second hard drive, then consider wiping that drive by reformatting it. You can also try to replace it entirely with a new one to avoid having the same issue with your other games.

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