How to troubleshoot Galaxy Note 8 that keeps dropping WiFi connection
The following are troubleshooting procedures that will help you determine and fix the problem with your Note 8 that has issues with its WiFi or network connectivity.
Determine if it’s due to an app or a malfunctioning service
There are apps that can interfere with your phone’s capability to connect to a network and there are those that can actually manipulate the device’s connectivity features. Most of the time those apps or services are installed by carriers or service providers for reasons that are beneficial to them. Those apps can actually be disable or uninstalled but the best thing to know if the WiFi issue is due to some apps or services is by running your phone in Safe mode. In this environment, all third-party apps are temporarily disabled and only the core services are loaded during the boot process. Don’t worry, this procedure is safe to both your phone and your files and this is how you do it:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
If the problem actually disappears while in this mode, then the next thing you should do is find the app that’s causing the problem and uninstall. However, if the issue is still happening, then move on to the next step.
But here’s how you uninstall all app from your Note 8:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
- Tap the desired application.
- Tap Uninstall.
- Tap Uninstall again to confirm.
Try deleting all system caches
System caches, while they’re temporary small files, actually are important to make your phone, its apps and services run smoothly. When a certain cache gets corrupt and the system continues to use it, it could affect the overall performance of your device depending on what the cache is for. To rule out the possibility that this problem is due to some corrupt caches, delete all of them so they’ll be replaced with new ones. Don’t worry, after you deleted them, the firmware will automatically create new caches:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe cache partition’.
- Press Power button to select.
- Press the Volume down key until ‘yes’ is highlighted and press the Power button.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
After the reboot, try to see if the WiFi still disconnects or manifests similar problems and if so, then you have no other choice but to reset your phone.
Backup all your files and reset your Note 8
A reset can fix this problem as long as it’s not an issue with the hardware used by the device to receive and transmit radio signals. But your device will certainly be brought to its factory default settings and all your personal files and data will be deleted. So take time backing them up especially your contacts, pictures, videos, music, messages,etc. After the backup, make sure to disable the Factory Reset Protection by removing your Google account from your device so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to do the Master Reset:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
If the problem still happens after this, then you should bring the device to the service center because it might already be an issue with the hardware. The store may replace your phone with a new one depending on the diagnosis of the tech.
I hope that this troubleshooting guide can help you one way or another. If you still have other concerns, feel free to contact us anytime and share them with us so we can help you.
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