Error 0x87DD0019 Occurs When Signing In On Xbox Series S

The error 0x87DD0019 usually shows up when there’s an Xbox Live outage, or at least issues with some of the services. Outages may last an hour or two but most of the time, they last for a few minutes, especially if the issue is minor and if many gamers reported the problem immediately after it manifested. 

But aside from the apparent server problem, the error can also mean that your console has a very slow and unstable connection, or no connection at all. This is a situation that you can definitely do something about, especially if the cause of the problem is your router or network devices. 

So if you’re one of the gamers that’s bugged by this errors while gaming with your Xbox Series S, then here are the things you can do about it: 

First solution: Make sure your console has an Internet connection

To be able to sign in to your account, your console must have an active and stable internet connection. So the first thing you have to do is make sure your Xbox Series S is connected to the Internet. Here’s how it’s done: 

  1. Press the Xbox button on your controller. 
  2. Press the RB button a few times to select Profile & system. 
  3. Highlight Settings and press A. 
  4. Highlight General if it’s not selected yet. 
  5. Select Network Settings.
  6. Highlight Test network connection and press A. If it says that your console is connected to the Internet, then try doing a speed test. 
  7. Select Test network speed & statistics, and wait until the test is finished. 

If your connection is way slower than what you’re supposed to be getting, then try rebooting your router. You may also call your Internet Service Provider to have it fixed if you cannot fix it by yourself. 

Second solution: Check Xbox Live Status

Aside from no connection, this error will also pop up if the server that handles Microsoft logins is down or under maintenance. It’s important that you’ll know if that’s really the case so that you won’t have to troubleshoot your console further. So check the status of Xbox Live services, here’s how you do that: 

  1. Press the Xbox button on the controller and then look for Microsoft Edge, and open it. 
  2. Log on to, and then click on Xbox status. 
  3. Now check if there are services that are currently down or having issues. 

If some services are down, all you can do is wait it out as they will be fixed within an hour or two. Most outages are temporary and can be fixed in minutes. 

However, if there are no outages, then try the next solution. 

Third solution: Restart your console

The next procedure you have to do is to refresh your console’s memory. This will fix any minor technical problems with your Xbox. This is how you do it: 

  1. To reboot your Xbox Series S, press and hold the Xbox button on the controller to pull up the Power center. 
  2. When the options show, select Restart Console. 
  3. Select Restart and wait until your console finishes the reboot. 

Once the reboot is completed, try to see if the error 0x-87D-D00-19 still pops up. 

Fourth solution: Remove and re-add your account

Assuming that you have a good Internet connection and that all servers are up and running, what you have to do next is to temporarily remove your account from your console, and then re-add it. Here’s how you remove it: 

  1. Press the Xbox button on your controller. 
  2. Press the R-B button a few times to select Profile & system. 
  3. Highlight Settings and press A. 
  4. Highlight Account, and then select Remove account. 
  5. Select the account  you want to remove if you have two or more accounts, and then press A to continue. 
  6. Highlight Remove and press A. 

Once the account is successfully uninstalled, restart your console one more time. After that, log back into your account and see if the error still shows up. 

Fifth solution: Reset your Xbox Series S

If the previous procedures fail to get rid of the error 0x-87D-D00-19, then the only option left for you to do is to reset your console. A reset will always be able to fix any error, however, you may end up re-installing all your games. That’s why we suggest you reset the settings first before doing the factory reset. Here’s how: 

  1. Press the Xbox button on the controller to pull up the side menu. 
  2. Press the R-B button a few times to select Profile & system. 
  3. Highlight Settings and press A to select it. 
  4. Highlight System and then select Console info.
  5. Select Reset console. 
  6. Select Reset and keep my games & apps first. 
  7. If that doesn’t work, then choose Reset and remove everything. 

After the reset, set up your Xbox Series S and it should work properly now. 

We hope that this troubleshooting guide can be helpful.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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