Troubleshooting Bluetooth Connectivity Problems on Surface Pro 9 Device

Bluetooth connectivity issues on the Microsoft Surface Pro 9 can be frustrating, especially when they interfere with critical tasks such as work calls or audio playback. Here are some detailed steps and tips to help troubleshoot and resolve these problems.

Ensure Bluetooth is Enabled and in Range

The first step in troubleshooting Bluetooth issues is to ensure that Bluetooth is turned on both on your Surface Pro 9 and the device you are trying to connect. Check the Action Center on the right side of the taskbar to verify that Bluetooth is enabled on your PC. Also, make sure the Bluetooth device is turned on, its battery is charged, and it is within range of your Surface Pro 9. Interference from other devices, such as USB 3.0 devices, can also disrupt the connection, so it may be helpful to move these devices away from your Bluetooth setup[1][3][5].

Check Airplane Mode

Airplane mode can sometimes inadvertently disable Bluetooth. Ensure that Airplane mode is turned off by going to Settings > Network & Internet > Airplane mode and making sure it is disabled[1][3].

Restart Bluetooth

Sometimes, a simple restart can resolve connectivity issues. Go to Settings > Devices > Bluetooth & other devices, turn off Bluetooth, wait a few seconds, and then turn it back on. This can help reset the connection and resolve any temporary glitches[1][3].

Remove and Re-add the Bluetooth Device

If the device is already paired but not connecting, try removing it and then re-adding it. To do this, go to Settings > Devices > Bluetooth & other devices, select the device you are having problems with, and choose Remove device > Yes. Then, put the device in pairing mode and add it again by selecting Add Bluetooth or other device[1][3].

Update Bluetooth Drivers

Outdated or incompatible drivers are a common cause of Bluetooth connectivity problems. To update the Bluetooth drivers, open Device Manager by searching for it in the taskbar, select Bluetooth, and then select the Bluetooth adapter name (which may include the word “radio”). Right-click the adapter and select Update driver > Search automatically for updated driver software. Follow the prompts to install any available updates. If Windows cannot find new drivers, visit the PC manufacturer’s website to download the latest Bluetooth driver[1][3].

Uninstall and Reinstall the Bluetooth Adapter

If updating the drivers does not work, try uninstalling the Bluetooth adapter and triggering an automatic reinstall. In Device Manager, right-click the Bluetooth adapter and select Uninstall device. Restart your computer to allow Windows to reinstall the adapter automatically[3].

Check Bluetooth Service and Power Management Settings

Ensure that the Bluetooth Support Service is running and set to start automatically. Press Windows icon + R, type services.msc, and press OK. Double-click the Bluetooth Support Service, start it if it is stopped, and set the startup type to Automatic. Also, ensure it is logged on under the Local System account[2].

Additionally, check the power management settings for the Bluetooth adapter. In Device Manager, expand Bluetooth, double-click the Bluetooth adapter (e.g., Marvell AVASTAR Bluetooth Radio Adapter), and go to the Power Management tab. Clear the checkbox for Allow the computer to turn off this device to save power. This can prevent intermittent disconnections[2].

Ensure Proper Pairing and Connection

Make sure the Bluetooth device is in pairing mode and that you are connecting it correctly. If the device is paired but not generating sound or not working with applications like Teams, ensure that the audio is set to play through the Bluetooth device. In Settings > Bluetooth & devices > Devices, select More options next to the device and ensure it is connected for audio[3][4].

By following these steps, you can systematically troubleshoot and often resolve Bluetooth connectivity problems on your Surface Pro 9, ensuring smooth and reliable connections to your Bluetooth devices.