Troubleshoot No Sound Issue during Call on Samsung Galaxy S24

Troubleshooting No Sound Issues During Calls on Samsung Galaxy S24

For many Samsung Galaxy S24 users, experiencing no sound during calls can be a frustrating and disruptive issue. This problem can arise from a variety of sources, including software glitches, hardware malfunctions, and misconfigured settings. Here are some detailed steps and tips to help troubleshoot and potentially resolve this issue.

Initial Checks

Before diving into more complex troubleshooting, it is essential to perform some basic checks.

Volume Settings: Ensure that the volume is turned up and the phone is not in silent or vibrate mode. Go to Settings > Sounds and vibration > Volume, and adjust the sliders for ringtone, media, notifications, and system sounds to appropriate levels.
Restart Your Phone: A simple restart can often resolve minor software issues. Press and hold the power button, then tap Restart. When the phone turns back on, check if the sound works during calls.

Inspecting Physical Components

Sometimes, physical obstructions or issues can cause sound problems.

Inspect the Speaker: Check the speaker on your Samsung Galaxy S24 for any dirt or debris. Gently clean it off if necessary, avoiding the use of sharp objects that could damage the speaker.
Headphone Jack and Bluetooth: If you are using headphones or Bluetooth devices, ensure there are no obstructions in the headphone jack and clean it if necessary. Also, disable Bluetooth or disconnect any paired devices to see if the sound returns.

Adjusting Sound Settings

Misconfigured sound settings can also lead to no sound during calls.

Media Volume Limit: Go to Settings > Sounds and vibration > Volume, tap the three dots in the top right, and toggle off the Media volume limit if it is active. Alternatively, move the 'Custom volume limit' slider all the way to the right.
Accessibility Settings: Check the Accessibility settings, particularly the Hearing Enhancements section, to ensure that the audio balance is not set unevenly. This can sometimes cause issues with sound output, especially when using headphones or Bluetooth devices.

Testing Different Audio Sources

To isolate the issue, test different audio sources.

Different Apps: Try making calls using different apps (e.g., the default phone app, WhatsApp, or Skype) to see if the issue is app-specific. Also, test the sound with various media sources like YouTube, music players, and games to rule out file corruption or app-specific problems.
Safe Mode: Boot your phone into safe mode to see if a third-party app is causing the sound issue. Safe mode disables all downloaded apps and themes, which can help identify if an app is the culprit.

Software Updates and Resets

Ensuring your phone's software is up-to-date and resetting certain settings can also help.

Software Updates: Make sure your phone’s software is up-to-date, as updates often include bug fixes that could resolve audio problems.
Reset App Preferences: Launch Settings, tap on Apps, then More options, and select Reset app preferences. This can resolve conflicts between apps that might be causing the sound issue.
Factory Reset: If none of the above solutions work, a factory reset might be necessary. However, this should be a last resort as it will erase all data on your phone. Make sure to back up your data before proceeding.

Additional Diagnostic Tools

Utilize built-in diagnostic tools to further troubleshoot the issue.

Samsung Members App: This app provides diagnostic tools that can help identify hardware problems. Use these tools to run diagnostics on your phone’s audio system.

By following these steps, users of the Samsung Galaxy S24 can systematically troubleshoot and potentially resolve the issue of no sound during calls, ensuring a smoother and more reliable user experience. If the problem persists after trying these solutions, it may be necessary to contact Samsung customer support or visit a service center for further assistance.