Troubleshoot Google Pixel 9 Apps Randomly Closing Freezing Problems Fixes

Troubleshooting Google Pixel 9 Apps: Addressing Random Closing and Freezing Issues

Users of the Google Pixel 9 series have been encountering a frustrating issue where apps randomly close or freeze, disrupting the smooth operation of their devices. Here are some detailed steps and potential fixes to help resolve these problems.

Restart and Update Your Device

One of the first steps in troubleshooting app issues is to restart your device. For Pixel 5a and earlier models, press and hold the Power button for about 30 seconds until the phone restarts. For Pixel 6 and later models, including the Pixel 9 series, press and hold the Power button and the Volume up button simultaneously for a few seconds, then tap on "Restart".

After restarting, ensure your device and apps are updated. Check for Android updates by going to the Settings app, then selecting "System" > "Software update" and following the on-screen instructions. Update the Google Play Store and other apps by opening the Play Store, tapping the profile icon at the top right, and selecting "Manage apps & devices" to update all available apps.

Force Stop and Clear Cache/Data

If restarting does not resolve the issue, try force stopping the problematic app. Go to the Settings app, tap "Apps" > "See all apps," select the app, and then tap "Force stop" > "OK". This can sometimes reset the app and prevent crashes.

Clearing the app's cache and data can also help. Navigate to the Settings app, tap "Apps" > "See all apps," select the app, then tap "Storage & cache" > "Clear cache" or "Clear storage/data." Be cautious when clearing data, as this will erase any saved data within the app.

Safe Mode

Using Safe Mode can help determine if a third-party app is causing the issue. Long press the Power button or side button until the power menu appears, then long press the "Power off" option to see the "Reboot to safe mode" option. Tap "OK" to enter Safe Mode, where only default apps will be accessible. If the issue persists in Safe Mode, it may indicate a hardware or system-related problem.

Uninstall and Reinstall

If the above steps do not work, try uninstalling the problematic app and then reinstalling it. To uninstall, touch and hold the app icon, tap "App info," and then select "Uninstall" > "OK." After uninstalling, go to the Google Play Store to reinstall the app.

Addressing Specific Issues with Google Search App

Recently, a widespread issue has affected the Google Search app on Android devices, including the Pixel series. This issue causes the Google app to crash repeatedly, displaying a "Google keeps stopping" message. Users have reported that this issue affects both the stable and beta versions of the Google Search app on Android 14 and 15. As a workaround, users can access Google search through the Chrome browser or use other mobile browsers.

Android WebView and Chrome

In some cases, issues with Android WebView and Chrome can cause apps to crash randomly. To address this, users can try uninstalling updates for Android System WebView and Chrome. Open the Play Store, tap the profile picture, select "Manage apps & devices," find Android System WebView or Chrome, and tap "Uninstall" to remove the updates. Reboot the device after uninstalling to see if the issue is resolved.

Updating Carrier Services

Updating Carrier Services has also been suggested as a potential fix for random app crashes. Open the Play Store, tap the profile picture, select "Manage apps & devices," and look for Carrier Services. If an update is available, tap the "Update" option and reboot the device.

Additional Troubleshooting Steps

For persistent issues, it may be helpful to check if other users are experiencing similar problems. For example, a recent issue with the Google Search app on Android was acknowledged by Google, and users were advised to wait for an update or use alternative methods to access Google search.

If none of these steps resolve the issue, a factory reset may be necessary, although this should be considered a last resort due to the loss of data it entails.

By following these steps, users of the Google Pixel 9 series can potentially resolve the issues of apps randomly closing or freezing, ensuring a smoother and more reliable user experience.