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Solutions to delays in sending Galaxy S7 SMS or text messages, other issues

S7 MMS

Looking for #GalaxyS7 solutions? This post may help you. Below are some of the issues we’ve receive from our Galaxy S7 users for the past several days. We hope that the solutions we provide here can help our Android community.

  1. Galaxy S7 default Messages app randomly converts texts into MMS
  2. How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7
  3. How to unmute a previously blocked contact in Galaxy S7
  4. Solutions to delays in sending Galaxy S7 SMS or text messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 default Messages app randomly converts texts into MMS

Ref: Default Messages app

At random times, my text messages are turned into MMS messages with a picture attachment. The instances of this is random. The pictures are random from my album. It doesn’t matter if I am sending to a group or an individual. However, the receiver doesn’t seem to receive the picture, just the text message, so far as I can tell. When it first happened, I was also receiving random pictures from 2 individuals in my group message where it was first noticed but the pictures were from my previously received messages from them to me and/or picture I have sent to them. One person has the iphone SE and the other has Samsung S7, same exact phone as mine.

I have cleared cache from Messages and any other messaging app I have installed and also wiped cache partition. It acted normally for couple of days but resumed random picture attachment…

Yesterday, my phone was not responsive/slow to respond from AOD screen and resumed normal operations when I wiped the cache partition couple of times. I haven’t performed a factory reset yet. I have tried to search forums for someone else maybe having the same problem, but I couldn’t find any…Please help! — MJ

Solution: Hi MJ. This is our first time to hear such a problem ourselves so it may be an isolated case. It’s good to hear that you’ve initiated wiping the cache partition as that appears to fix the issue temporarily. This means that either there’s a firmware glitch that develop after some time, leading to the issue, or that a third party app is causing a conflict with the operating system.

The first thing that we’d want you to do in this case is to boot your phone in safe mode for as long as necessary so you can observe the phone. While in safe mode, no third party apps will run so if the issue won’t occur, that suggests that you’ve installed a problematic app along the way. To restart your S7 in safe mode, follow these steps:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Try to leave the phone in safe mode state for at least a day so you have enough time to replicate the problem.

Another good thing to do is to uninstall third party apps you’re not using. Not only do they clutter your device’s memory but one of them is probably the reason for the issue.

If nothing appears to change while in safe mode and after uninstalling apps, consider doing a factory reset as the last resort. Doing so will address a potential problem that may be caused by a bad firmware. Restoring all software settings to default usually fixes a lot of ills.

Problem #2: How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7

Screen lock password. Is there any way i can change this option to ask for my password everytime i lock my phone? Currently, right now, my phone will only ask for my password if i lock my phone for over 1 minute. But if i lock my phone for only 20-30sec and need to use it again, it doesn’t ask for my password and you can just access my phone right away. is there any way i can change this for more security reason? i want my phone to ask for my password everytime i lock the phone whether if its only for 20 sec or for over 1 minute.

How do i separate my Gmail emails from my Hotmail emails? Currently on my phone, i have set up both my gmail and hotmail account on here but my gmail account email always show the emails from my Hotmail account. how do i stop this? i want the Gmail account to only show emails from that account and the hotmail to only show emails from the hotmail account. i would get a notification for my gmail account that i have 4 new mails, when i click on it, it’s message from my hotmail account instead. how do i stop this? Thanks. — Kevin

Solution: Hi Kevin. We’ve decide to fuse your two issues into one in this post so we can address them together.

The answer to your first question is yes, there’s a way to do what you want. In order to force the phone to ask for your screen password right after locking the screen, go under Settings>Lock screen and security>Secure lock settings. Once you’re in this section, be sure to select “Immediately”. Alternatively, you can also enable the “Lock instantly with power key” option under Secure Lock options section to manually lock the screen using the power button.

Are you using the default email app? If no, then we try to look for options under settings of that email client to un-combine your email inboxes. The options may vary from client to client so try to find to find a way to do that.

If you’re using the stock or default email app, you’ll notice that each account is usually separated from another, though there’s still a “Combined inbox” that stores all incoming emails from multiple accounts like the ones in the image below

. We don’t think you’re using the default email app though so kindly provide us more information about the issue so we can assist you further. We need to know what exact email client/app you’re using.

As a workaround, you can also use separate app for each email account as Gmail and Hotmail have their own independent app.

Problem #3: How to unmute a previously blocked contact in Galaxy S7

In the stock text messaging app, I blocked a specific contact. The next day, I unblocked them. While their messages do go to my inbox,  I don’t receive any notifications for their texts. No sound, no icon in the top of the screen or the drop down menu. All other texts from others come through fine. I’ve checked. The contact isn’t blocked. The contact is set to have sound for all calls and texts. In the messaging app there is a “mute” symbol next to their name on the message screen.

I receive phone calls from this contact normally. I’m at a loss. I’ve tried blocking, restart, unblocking, restart. I’ve tried soft reset. Nothing has worked. — Dorothy

Solution: Hi Dorothy. There’s a simple solution to this problem. Simply follow the steps below:

  • Open the Messages app.
  • Tap on the conversation thread of the muted contact.
  • Tap on the phone number on the top left.
  • Tap enable notifications.

Problem #4: Solutions to delays in sending Galaxy S7 SMS or text messages

I have the Galaxy S7. The phone itself is maybe a few months old. I had to buy a new one because the other one lagged any time that I used it. So the phone is new. I just recently, like within the past week, noticed that I am not receiving SOME texts and sometimes people don’t ever receive the texts I send them. I’ll be texting someone and then they will send a text asking why I didn’t respond or answer their question and I’ll have no clue what they’re talking about. And I’ll be waiting hours for a reply from someone when it turns out they never got my text even though my side says that it sent. OR they will receive it hours later. For example, I sent my mother a text at 9pm one night and asked her what she was doing in the morning, and she didn’t receive it until early morning. It didn’t happen SO much at first, but now it’s happening very frequently. I’ve even tried to clear up storage space in general and delete old texts.. To sum this all up, I’m not receiving random texts and mine are not showing up on others phones sometimes, either. Thank you in advance. — Pamela

Solution: Hi Pamela. Text messaging issues like what you’re experiencing are mostly due to a transmission  error on the side of your carrier but we still recommend that you try to troubleshoot your phone first to eliminate possible issues with it.

Wipe the cache partition

The first thing that you want is to ensure that the phone’s system cache is refreshed. Simply follow the steps below on how to clear the cache partition:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

Wiping the cache partition forces the phone to delete the system cache and replace it with a new one over the course of time as you use the device. Sometimes, a corrupted or outdated cache can lead to app problems so it’s always good practice to keep it clean and fresh. You will have to observe the phone again for some time to see if wiping the cache partition has any positive effect.

Uninstall apps or boot the phone in safe mode

If the issue remains, the next thing you want to do is uninstall apps you’re not using. While this may not really be an accurate fix, it minimizes the chance of apps causing conflicts with the operating system which may be causing the messaging app to act up. If you don’t want to uninstall apps, simply boot your phone in safe mode for several days to observe how SMS works.

Restore settings to default via factory reset

As a final troubleshooting step that you can do on your end, consider wiping the phone by doing a factory reset. This will ensure that firmware bugs that may have developed overtime is addressed. Keep in mind that if the issue caused by an app, the problem may occur again after a factory reset. We recommend that you observe the phone for at least a day after a factory reset without installing anything. The messages app is pre-installed so you should be able to continue sending and receiving text messages even without the rest of your third party apps. Here are the steps on how to perform a factory reset:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Important: Performing a factory reset will erase everything on the phone’s internal storage device. Make sure that you create a copy of your personal data like photos, videos, contacts, etc., before you do it.

Contact your wireless carrier

If SMS continues to be erratic after a factory reset and without any apps, that’s an indicator that the problem is network related. Although we’ve become accustomed to thinking that SMS technology is reliable, it’s always not the case. The operators or carriers still operate SMS in best-effort support only, meaning they don’t guarantee that all text messages are transmitted properly every time. There may be some outages in your area that you’re not aware of, or the network may have some server problems affecting SMS service. Contacting your wireless carrier is a logical final step towards resolution in this case.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network, other issues

Welcome to another article that covers some #GalaxyS7 problems and solutions.

s7

Below are the specific topics we discuss in this material today:

  1. Water-damaged Galaxy S7 keeps rebooting on its own
  2. Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network
  3. Galaxy S7 won’t turn back on
  4. Unable to configure Hotmail account on Galaxy S7 email app
  5. Galaxy S7 not showing Outlook notes
  6. Galaxy S7 from US Cellular won’t work with other carriers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water-damaged Galaxy S7 keeps rebooting on its own

Hi. Running an SM-G935FD. Had water damage that caused reboots, had to shut down. pulled apart, used ultrasonic + 99% isopropyl to clean. Installed new battery. I am now able to power up phone, but get flickering screen [screen since stopped flickering – could have been some alcohol still not evaporated?] and won’t boot in safe or standard mode – sticks on SAMSUNG – GALAXY S7 EDGE – POWERED BY ANDROID screen. Blue light pulses (assume this is power?). I CAN reboot into recovery. I can see with ADB but can’t execute any commands other than side load [can use add fully once TWRP installed]. I’ve wiped cache and done factory reset. I can enter ODIN mode, and have installed CF Autoroot for the 935F, and then TWRP, but still stuck in same mode unable to complete a boot. I can access logs from recovery mode but not sure what to make of them. I installed TWRP Recovery and can use TWRP, access the file system, etc. I then flashed factory ROM successfully using 4-file and PIT, did a NAND ERASE ALL, EFS Clear and Bootloader Update, all successfully. After the 4-file flash/PIT/reset, in ODIN mode I get Current Binary: Samsung Official and System Status: Custom Warranty Void: 1AP SWREV: B:1 K:0 S:0 I then reinstalled CF Autoroot, then TWRP. Using TWRP, wiped data, repaired file system, and fixed contexts. Binary is now also showing “custom.” I still can’t complete a system boot, safe mode or otherwise. TWRP recovery seems to be working fine, and I can browse file system using TWRP or adb. The “System Status of “custom” after a full flash seems fishy to me… I’m at a loss as to what I should do next. Seems like the hardware is working given TWRP and ODIN functionality, so I would have thought one of these system flashes would have solved the problem. I have not yet wiped the system partition using TWRP, as I assume the flash with PIT and system repair (TWRP) would have effectively done this as part of their processes. That may be where I go next, and then reflash the firmware.  — Mike

Solution: Hi Mike. If water damage is a medical emergency for a phone, pulling the phone apart and cleaning it with alcohol are the first aids tips that you can do. They are necessary tricks an average user can do to mitigate the damage but hardly the solution. Sometimes, quickly opening the phone and cleaning the water-exposed parts may save the device from permanent damage but most of the time they need luck to work effectively. The rule in dealing with a wet electronics is: if problems continue well after you’ve done the basics (like the things that you mention in your problem description above), then the hardware is suffering from severe malfunction and you need to have it checked for potential repair or replacement. That even system flashing procedures did not change anything is a strong indication something’s not right with the hardware. That should tell you that no amount of software tinkering will help you resolve the situation. Since you’ve already tampered with the hardware, Samsung won’t definitely touch your phone. Find a good technician that can help you diagnose all critical hardware components including the buttons.

Problem #2: Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network

Hello. I just purchased a Galaxy S7 (replacing an S3). I set up the default email up with my Comcast email addresses but when I am connected to my home network (xfinity/comcast) emails will not sync. I receive a message that “imap.comcast.com server cannot be reached.” I’ve tried all the various security and port settings (at least I think I’ve tried them all, including even switching to POP3) and it still won’t sync. BUT, if I connect to the nearby xfinity hotspot, or am connected to the wifi network in my office, email sync works fine. (Haven’t tried other networks yet as phone is so new.) is there some setting different in my home network as opposed to other network that prevents connecting to the Comcast email server? Thanks in advance for any suggestions. —  Tom

Solution: Hi Tom. If email sync works fine in other Wi-Fi networks or in mobile data connection, then you must focus your troubleshooting on your Comcast Wi-Fi network settings. Sometimes, setting the router’s firewall to low can fix problems with syncing. If you don’t know how to access your router’s graphic user interface (GUI), contact Comcast and ask for step-by-step instructions. Another good thing to check is to ensure that your phone’s MAC address in not blocked by some router functions. Since you’ll be dealing with Comcast equipment throughout your troubleshooting, it’s better if you get hold of Comcast representative during the entire process.

Problem #3: Galaxy S7 won’t turn back on

Hello. I was charging my phone overnight. Next morning my phone was dead. Since we were on holiday and I had to drive the car, the first time I got to investigate in my dead phone was the afternoon. The phone was dead: No LEDs were glowing and the screen resisted black. However, the phone was pretty warm. It seemed still to be running in the background. I tried to soft reset, hard reset, force reboot, boot into download mode/recovery mode. -> nothing worked out. The only life signal I can recognize is the phone getting warm when charging (even right now). No orange LED is glowing when charging! Finally I have to say: The phone was barely 5 days old. Pretty sloppy, Samsung. Thanks for the help (: (I know my English sucks, I didn’t focus too much on it though). — Alexander

Solution: Hi Alexander. Potential solutions for an average user in this case are limited to basic things you’ve already tried — soft reset, hard reset, recovery mode and/or download mode attempts. That doing them did not improve the situation is a sign that something is preventing the phone from booting up normally. The causes can range from a bad battery, broken button/s, other hardware malfunction, or even a bootloader/firmware glitch. If you never dropped the phone or got it wet prior to noticing the problem, then Samsung can definitely replace the device free of charge.

Problem #4: Unable to configure Hotmail account on Galaxy S7 email app

I have a new Galaxy S7, which I managed to add a Hotmail account to as well as a Gmail account ( which I barely use). My Hotmail account is the one where emails come through onto my device, but they kept getting deleted every day when I wanted them to stay… unless I manually deleted them. I couldn’t find where to configure this so that they stayed on my device so I deleted my Hotmail account from my device and tried to re-add it since I’d read I could fix this problem by manually setting it up through a POP server (or something to that effect). I’ve since tried to add it and it says authentication failed. I’ve tried to do a manual set up and one where you just put your email address and password in, to no avail. I’m not sure why it would work before and now it doesn’t. Please can you advise me how to fix this. Many thanks. — Rachel

Solution: Hi Rachel. Most of the time, authentication failed error is triggered by entering an incorrect username and/or password. If you’re 110% positive that correct username and password are provided, then the error may be caused by something else, like a Microsoft-side restriction. We can’t see any reason why setting up your Hotmail account using POP will be blocked by Microsoft but it’s possible. To make sure that you have the right username and password though, try signing in to your Hotmail account on another device like a computer. Once, you’re signed in, go under your account settings (by clicking on: the name of your account (at the upper right hand side)>Account settings>Security and privacy>More security settings, and turn off any security feature you may have enabled (don’t forget to set them back in place afterwards). If the issue remains, try using Microsoft’s own email app. Otherwise contact Microsoft and ask direct assistance on why you can’t configure your Hotmail account in an Android device.

Problem #5: Galaxy S7 not showing Outlook notes

I switched from Samsung S4 to S7. Glad with everything but there are 2 features that I enjoyed with Galaxy S4 that I have not been able to set up again in my new phone. Here they are: 1) I want to be able to manage both my Hotmail and Gmail account under one comprehensive account, how can do this in my new phone? 2) I could synchronized all my contacts perfectly but I have noticed the phone does not display the Notes coming from the Outlook contacts, it only display if the contact is Samsung. How can I solve this? I want to be able to see the Notes that I had in all my contacts. I hope you can help. — Mrumbos

Solution: Hi Mrumbos. The answer to both of your questions depend on the app you’re using. Depending on the firmware version running on your phone, the native email app may or may not support both Hotmail and Gmail functionalities. To know, simply configure your accounts and see if your desired features are present (although it’s highly unlikely that the native Samsung app will show your Outlook Notes). If you really need your Outlook Notes, we suggest that you install the Outlook app and add both your Hotmail and Gmail accounts in it. This will allow your Outlook notes to work. You can also try Google’s own Gmail app but again, your Outlook notes may not be available in this app.

Problem #6: Galaxy S7 from US Cellular won’t work with other carriers

Okay, long story short i picked up a US Cellular S7 for my 61-year old mother who wants an upgrade from her aging broke-ass Evo LTE and ex-Sprint phone from my brother. I checked with US Cellular before purchasing the phone and even had the guy at the store make sure it was unlocked and clear but not a single prepaid will activate the thing. StraightTalk, Boost, Net10. 

I’m assuming it’s the phone specifically since it runs an LTE 4G SIM. My brother in the meantime dropped Sprint after his contract was fulfilled and went to activate his S5 which is a SM-G900P on StraightTalk. They will not accept it. He also has a 14-digit ESN.

I have used websites as well as called. I have even used the recalculated ESN from the luhn “i know i am spelling it wrong” calculator. So I’m sitting on a $125 brick at the moment. simply wanting to get it activated. For her 3G only is fine. If it comes to it i have her EVO LTE and my old S3 with a broken port for ESNs. I’m not getting into the legality of it since we own them all completely legally. I know it’s a bad idea. I’ve been told but i just need to know where i stand. I’ve already soft bricked her S7 and had to recover it hoping i could somehow flash a stock rom and since it’s pretty much a US Cellular dead zone where she lives, i thought maybe flash the PRL since i believe the frequency is the same one 3G, that at least she would have a working usable phone.

we can even use my brothers old 900p for her if we were able to get it activated. Any help would be amazing. I’ve been working on this every day for almost 2 weeks posting on howardforums and gsm forums. trying to locate cdma software that’s more than a demo. i just need some advice from someone who has much more in-depth knowledge of what I’m attempting to do.. thank you. Thank you again. — Jeremy

Solution: Hi Jeremy. We doubt there’s anything that we can do to help you with this issue. First of all, not all carriers have the same policy towards accepting unlocked phones. If they say they can’t accept your phone, that it. Period. There’s nothing that you can do about it. No amount of software modification or flashing will help you connect to the network you want. Your phone must be permitted to connect to a carrier’s network first before you can use their services. If the only available network in your mom’s place won’t accept your unlocked US Cellular, you’re out of luck.

Another thing to consider is about ESN, since you mentioned it. CDMA phones like the ones from US Cellular uses an electronic serial number (ESN) to identify a network on their device instead of a SIM card (which is the one used by GSM networks). If the ESN of your US Cellular S7 is bad because it was previously reported stolen, previous owner still has an outstanding account balance, or the device is still active in US Cellular network, then you cannot use the phone in another carrier’s network. Keep in mind that carriers have a way of knowing if an ESN is bad or not and that can be one reason why they refuse to accept it in this network.

Thirdly, unless this specific US Cellular phone is a global phone, that is, it’s both capable of connecting to CDMA and GSM networks (which is highly unlikely), there’s no way you can use just insert a SIM card of a GSM network and use it. CDMA phones won’t work on GSM networks most of the time so make sure you know the specifics about your phone before attempting to use it on a GSM network. Also, even if you have a global phone, you may still have to unlock its GSM capability by calling US Cellular. If the phone is no longer in contract with US Cellular, you can call them and ask for a GSM unlock code (if the phone is GSM capable in the first place only!).

Regarding your main point about possible tweaks that might help you “unlock” this CDMA phone to allow you to use it on another network, the answer may lie not in our blog but in others. We don’t provide the type of software hacks that you’re looking for. And yes it’s about the legality of it. Kindly look for them in other forums if you have the time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 email app not showing all messages, plus other problems

S6 email

More and more “leaks” are coming out for the awaited #Samsung #GalaxyS7  although there has never been an official word from the South Korean giant on the probable date of the product’s release. In the meantime, let’s continue to tackle some of the common problems on the #GalaxyS6 series. Below are some of the issues addressed here today:

  1. WhatsApp on Galaxy S6 keeps freezing
  2. Unable to delete calendar events on Galaxy S6
  3. Galaxy S6 only boots in download mode
  4. Disassembled Galaxy S6 won’t turn on
  5. Galaxy S6 email app not showing all messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: WhatsApp on Galaxy S6 keeps freezing

Well i bought my Galaxy S6 last May. It was working  perfectly till 2 months  ago. WhatsApp keeps freezing and force closing which annoys me relentlessly. I tried to fix it but no use. I always get the latest updates. I even tried clearing the updates and re-installing it since i can’t Uninstall  and reinstall it. I sent several emails to WhatsApp support but no use. Everything they replied with i already done or didn’t solve the problem.

And one more thing, everytime i send a message via a broadcast list the phone freezes for a bit till message is sent to all on my list. while when i send it in a group no such issue occur. I am in your hands. Please help me. It’s my most important  app  in my phone. — Akram

Solution: Hi Akram. It should have been helpful for us if you detailed the things you’ve already tried. If WhatsApp developer team can’t help you fix the problem, we doubt that we can help you either. If WhatsApp was installed by default on your phone, Try booting it in safe  mode to see if that will make any difference. If the issue fails to occur in this mode, uninstall apps until the issue is gone. For reference, these are the steps how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Unable to delete calendar events on Galaxy S6

Hi. I just recently traded my Samsung Galaxy S5 for a Samsung Galaxy S6 and noticed something weird with my calendar. After transferring all of my info from s5 calendar to my s6 calendar I noticed all my previous events (like birthdays, anniversaries, etc.) are now listed in green and it won’t give me the option to delete or edit them. I can make new events and edit those but the old events from my previous phone only give me the option to share them. I even tried clearing the cache and all data from my calendar in settings and restarting my phone but that didn’t help. What should I do? — Alex

Solution: Hi Alex. Looks like you don’t have the permission to edit the events. This may be a product bug that we’ve unheard of.  If this issue is happening on your Google Calendar, please visit Google’s Calendar Forum page for more support.

Problem #3: Galaxy S6 only boots in download mode

Hi. This morning when I picked up the phone, it had the Samsung S6 boot logo with blue notification light switching on & off. I did not do anything special with phone the night before or in fact I have done nothing with the phone… I even disabled the OS updates. I have read your blog. I can not clear cache or anything as even the factory reset buttons press is not working. (power+home+volume up).

The only thing happened is booting in download mode. I do not know what is it but the Power+Volume Up+Home buttons work for boot in download mode.

If I keep the Power+Home+Volume button pressed, the phone will just keep restarting till the boot logo.

If switch off and put the phone in the charge, the empty battery image will appear but will remain grey and frozen. It will not show any charging progress dot moving, or the circle rotating as it would normally do in case of charging in progress.

Please help I am worried as I have not backup my phone data 🙁

Some people suggested online for other people that another battery might solve the problem. Many thanks. — Asim

Solution: Hi Asim. If the only boot sequence available for your phone right now is download mode, we’re afraid that those important files you have in there are already gone. There’s just nothing that we can do to access your data if the phone fails to boot normally. Try booting in safe mode (steps provided above) to see if it will work that way.

You can then try to flash an official firmware via download mode to see if your phone will boot normally afterwards.

Problem #4: Disassembled Galaxy S6 won’t turn on

Hi. I’m writing about my husband’s Android Samsung Galaxy S6.  I’ve Googled and tired several scenarios and have had no luck so far – so I’m hoping you might have a suggestion.

We knew about 2 weeks ago that the power switch was bad.  We did our best to keep from letting it discharge, and then when I got it to someone who could replace the switch – it miraculously started working.  So we didn’t have the switch repaired.

Two days ago, his phone completely discharged / died – and the power button did not respond to turning it back on after charging it.  I tried charging it over night – but since it was completely dead – it didn’t seem to charge (the red LED did not show). 

The next day I started some tests.  I found several YouTube videos that suggested methods of getting the phone to boot without the power button.  None of them worked to boot the phone, and I believe that the phone doesn’t have just a power switch problem but a boot problem as well (maybe contributed by a faulty power switch?)

If I IMMEDIATELY press the volume down button and the home key, I get the option to either install a custom OS or restart the phone.  I hit the volume down button and nothing happens. 

Alternatively, I can not do anything (pressing buttons) when I do a battery pull – and I find that I get the Samsung splash screen, but then it doesn’t boot past that point.

It is the Verizon Model of the Galaxy S6.  It has the latest updates on it. 

Also, if I plug the phone into the computer, the computer does not recognize the phone as an attached device.  I’ve disassembled the phone and gently blown air over the power button trying to clean it out.  I’ve also investigate the charging port and made sure it was clean.

I’ve tried the power button slam.  I’ve seen a few people mention taking the power button of the circuit board entirely – but I’m not sure if I want to do that… I mean, I have a engineering background so I could give it a go – but I’d like to know if there is anything else or other diagnostic tests I could perform before going drastic :).

Any info / help would be appreciated!!  And if you want more details, I’d be glad to provide them –

Thanks for your help and any insight! — Crystal

Solution: Hi Crystal. Power or boot issues on Samsung devices can be caused by a few factors including faulty power button or circuit board. Unfortunately, just like you, there’s no way for us to know which one is the real cause. We can only give some advice on where to start, and you seem to be managing that well given the situation where you already tinkered with the hardware. We say you go ahead with power button replacement first to see if that will make any difference. We usually tell average users to let a professional handle hardware diagnostics but if power button replacement won’t help, you’ll have to do a series of hardware checks on things like the status of the battery connector, motherboard, daughterboard, among others.

Problem #5: Galaxy S6 email app not showing all messages

Hello. I am using the email app that came with the S6 and using my Hotmail account. I can send and receive emails but when I go to my sent folder only some emails are there. I regularly close all the apps down and have performed numerous reboots. Also after closing the email app I go to open it and it takes me straight into an old email in my inbox (a different one every time). Can you provide any help with this?

I had Apple for 5 years and wanted a change but regret going to Samsung S6 as I must keep the phone in power saving mode as a full charge only lasts me 5 hours with normal usage. Yes I have turned power saving off but it still won’t retrieve the sent emails and I don’t play games on my phone. If I check my emails once an hour and make 1 phone call I lose 10% battery. Is this normal? The same usage on an iPhone 6 my battery would last all day.

In the morning I unplug my phone, check Instagram and Bleacher Report and make a 5-minute call and I’m down to 85% and that’s with power saving on. Only had the phone a month but sick of it already.

Also, music stops playing on its own sometimes and phone locks itself after 10 seconds sometimes even though I have set it for 1 min. Thank you. — Rick

Solution: Hi Rick. Looks like there’s a lot of issues going on in your phone right now. First off, the native email app only stores a fraction of your emails at one time, especially if you use IMAP setting. This means that not all emails, regardless of the folder (inbox, outbox, sent, etc) will be displayed on the phone. This is how the app and email services including Hotmail was designed to prevent using up precious  flash memory storage space. For more product specific explanation about this, try to contact Microsoft support, or visit their Outlook forum page.

If you think the problem may be related to software, consider doing a factory reset.

Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. As a precaution, please ensure that the battery has been fully charged and you have created a back-up copy of your data before you proceed. Here’s how it’s done:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset may also fix the lock screen or music issues.

Battery drain issue on the Galaxy S6, or in any other smartphone (including Apple devices) is common. The causes vary on every phone but one of the most effective method of minimizing it is by using smarts. Technologically, the current crop of smartphone batteries has not improve much and all of them remain to be the main weakness of even the most sophisticated flagship phone like the iPhone 6 series or the Galaxy series. The only way to increase power capacity is to boost the physical size of the battery, which does not really help in today’s trend of having a small electronic gadget. To remedy battery drain, a user must be smart in managing his or her device’s power consumption. The task involves tweaking settings, lowering screen brightness, keeping the number of installed apps as low as possible, among others. As mentioned, the cause of battery drain depends on a particular phone. For example, if you are amenable to lowering screen brightness to the lowest comfortable level but otherwise install a lot of shopping or social networking apps, you will most probably still lose a lot of battery power. We’ve outlined some concrete things that you can try to reduce battery drain in this post. You can also visit other posts we’ve written in the past that deals with battery drain issue here.

 


 

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Microsoft Hotmail Has 15 Million iPhone and Android Users, Now Has Kindle Fire App

Although it’s not a household name the way it used to be, Microsoft’s Hotmail does very well on both iOS and Android. The Microsoft Windows team blogged today that there are 12 million iPhone users who use hotmail and 3 million Android hotmail users.

The Windows Live team posted this announcement to their blog:

The Hotmail team is happy to announce that our Kindle Fire application for Hotmail is now live in the Kindle store and ready for download for free. The Hotmail Kindle app gives you several advantages over the native Kindle Fire mail application. Whereas the native Kindle application simply downloads your mail via POP3, with the new Hotmail app you can sync all your mail, contacts, folders, and subfolders via the more robust Exchange Active Sync protocol. Because the Kindle Fire uses a different implementation of Android, we needed to make some updates to our previous Hotmail app for Android to ensure it worked well. Now that we’ve finished the work and the app is ready, we’re excited to give customers a great Hotmail experience on the Kindle Fire

source: Windows Team Blog via geekwire