Surface Pro 9 Touchscreen Not Responding: Solutions Here For You

Surface Pro 9 Touchscreen Not Responding: Solutions Here For You

If you are among the users experiencing issues with the touchscreen on your Surface Pro 9, there are several steps and solutions you can try to resolve the problem. Here are some detailed methods to help you get your touchscreen functioning again.

Force Restart and Two-Button Method

One of the simplest and most effective methods to resolve the touchscreen issue is to perform a force restart or a two-button restart. For a force restart, press and hold the power button on your Surface Pro 9 for 20 seconds, then release it and wait 10 seconds before turning it back on[4].

Alternatively, you can try the two-button restart method:

Press and hold the power button for 30 seconds, then release.
Immediately press and hold the volume up button and the power button at the same time for 15 seconds.
Leave the device idle for more than 15 seconds before restarting it. This method has been reported to fix the issue for many users[1].

Check for Windows and Surface Updates

Outdated software can often cause hardware malfunctions. Ensure your Surface Pro 9 is running the latest version of Windows and has all the necessary updates installed.

Press the Win + I key to open Settings, then navigate to Update & Security > Windows Update.
Click on the Check for updates button and let the system scan and install any available updates.
Restart your computer after the updates are installed[1][3].

Reinstall Touchscreen Drivers

Corrupted or outdated touchscreen drivers can be a common cause of the issue. Here’s how to reinstall them:

Open the Device Manager by pressing Win + R, typing devmgmt.msc, and pressing Enter.
Expand the Human Interface Devices category.
Right-click on HID-compliant touch screen and select Uninstall device. If you see two HID-compliant touchscreen drivers, uninstall both.
From the Action menu, select Scan for hardware changes to let Windows reinstall the drivers[1][2][3].

Calibrate the Touch Screen

Sometimes, the touchscreen may need calibration to function correctly.

Press Win + S to open Windows Search, type calibrate, and click on the best-matched result.
In the Tablet PC Settings screen, click on the Calibrate button and follow the on-screen instructions to calibrate your display.
Restart your computer after calibration to see if the issue is resolved[1].

Boot to UEFI and Test Touch Functionality

To determine if the issue is hardware-related or software-related, you can boot to the Unified Extensible Firmware Interface (UEFI) and test the touch functionality.

Shut down your Surface Pro 9.
Press and hold the volume up button and then press the power button until the Microsoft or Surface logo appears on the screen.
Once in UEFI, test the touch screen by navigating through the menu items. If the touch screen works in UEFI, the issue is likely related to Windows or the touch driver. If it does not work, it may indicate a hardware failure[3][4].

Use the Surface Diagnostic Toolkit

If the above steps do not resolve the issue, you can use the Surface Diagnostic Toolkit to diagnose and fix problems.

Download the Surface Diagnostic Toolkit from the provided link (aka.ms/offweb) using a mouse or touchpad.
Follow the instructions to run the toolkit, which will perform several tests and provide guidance on what to do next[2].

Reset the Device

As a last resort, if none of the above methods work, you may need to reset your Surface Pro 9. Before doing so, ensure you back up all your data.

Go to Settings > Update & Security > Recovery.
Follow the instructions to reset the device. After the reset, set up your device again and test the touchscreen functionality[1][3].

By following these steps, you should be able to identify and potentially fix the issue with your Surface Pro 9 touchscreen. If the problem persists after trying these solutions, it may be necessary to contact Microsoft support or visit a service center for further assistance.