It is a pity to experience issues instead of enjoying your Sony headphones. They are known to provide a very clear sound and the bass is very punchy. What would you do if you took out your earbuds from its charging case and the headset cannot turn on? Check out our recommendations below.
Sony Earbuds Won’t Turn On
Things To Do For Sony Earbuds That Won’t Turn On
Check For Light Indicators
Sony earbuds, such as the WF-1000XM3 model, have indicators that will flash when the headphones are removed from the charging case. If the indicators flash a blue light, it means that it has turned on normally. If the indicators flash in blue and red alternately or the indicators flash in blue twice each, it means they are in the Bluetooth pairing mode.
Charge The Charging Case
If you haven’t seen a light indicator, try to charge the headphones and the charging case. Once you’ve plugged them into a power outlet, check if the indicators of the headphones light up in red. The steady red light on your charging case indicates that in the process of charging. Continue charging and until it is fully charged.
If the light indicator flashes but turns off immediately after flashing, it means the remaining charge is too low. Just connect the supplied USB cable to the charging case, and check if the indicators light up. If there is no charging indicator flashing, clean the charging ports of the headphones, and check if the charging indicators light up. You may need to perform a reset if there is no charging indicator on the charging case.
Reset The Earbuds
To perform a reset on your Sony earbuds or if you are using the WF-1000XM3 model, place the headset in the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds.
When the red light indicator of the headset turns off after flashing, release your finger. Then hold your finger to the touch sensor on the right unit for about 20 seconds. Release your finger when the red light indicator of the headset turns off after flashing.
Take note that the red light indicator of the headset remains off and does not start flashing even if you perform the procedures provided if there is a problem with the headset. If that’s the case, hold your finger to the touch sensor longer (for about 30 seconds), and then release your finger when the red light indicator of the headset turns on.
Don’t worry as the device registration or pairing information and other settings will be retained with this reset process. Just check if the headphones turn on after performing the steps.
Reset the Headset To Factory Settings
If the issue persists, you may need to initialize your headset and restore it to factory settings. To do that, place the headset in the charging case, leave the lid of the charging case open. Hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the red light indicators of the headset start flashing.
You should see the blue light indicator flash four times and the headset has initialized. This procedure resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Just check if the headsets turn on after performing the steps.
Visit The Nearest Service Center
If none of these procedures are able to help and your earbuds won’t turn on, the next thing to do is to consult your nearest Sony dealer.
What Will I Do If One Earbud Turns On But the Other One Doesn’t?
If this is the scenario you’re dealing with, open the Sony Headphones Connect app on your mobile device and check if Google Assistant or Amazon Alexa is enabled. Make sure the touch sensor control function or Voice Assistant function is set according to the way you use the earbuds.
There are cases where these functions are enabled, only the side with the touch sensor control function set to Playback control can be used by itself. You can assign Playback control to both sides, but the full functionality is only available on the Right side.
How To Clean The Sony Earbuds?
If you are going to regularly clean the earbuds, never use compressed air to remove dust as this can cause dust to get into the microphone or sound outlet holes, leading to malfunction. It is best to use a dry soft cloth instead.