The Samsung Galaxy Z Fold 3 crashing issue can be caused by several factors. It can be due to a software issue, corrupted data, or a hardware problem. To fix this, you will need to perform a series of troubleshooting steps.
The Samsung Galaxy Fold 3 is a premium Android smartphones released this year that’s best known for having main foldable screen. When unfolded it provides a large screen real estate that’s best used for gaming or other productivity tasks. It has has several outstanding features such as dual 120 Hz Dynamic AMOLED 2X protected by Gorilla Glass Victus, S Pen support, IPX8 rating making it water and dust resistant, and improved multitasking features just to name a few.
Why does my Samsung keep crashing?
One of the issues that you might experience with your Samsung Galaxy Z Fold 3 is when it crashes when you use it. This can be an annoying experience since you won’t be able to use your device properly.
Here’s our recommended troubleshooting guide that will help you fix this problem.
Solution 1: Perform a soft reset on your Galaxy Z Fold 3
In most cases a phone crashing or freezing can be caused by a temporary software glitch which can usually be fixed simply by restarting the phone.
A soft reset will reboot the operating system of the Galaxy Z Fold 3 and reload all of its services. Your personal files, and apps will remain unchanged.
Turn off the Galaxy z Fold 3 by pressing and holding the Bixby button and the volume down button on the side of the device.
Choose Power off.
Choose Power off again. The phone will turn off.
Wait for a few seconds.
Press and hold the Bixby button on the side of the device to turn on the Samsung device.
When your phone has started try to check if the crashing or freezing issue still occurs.
Solution 2: Clear the cache and data of the app on your Galaxy Z Fold 3
If you notice the crashing issues only occur when opening or running a particular app then there’s a chance that this app is causing the problem.
Clearing the cache and data of the app is one of the possible solutions that will remove its corrupted data which is a leading cause of the Galaxy Z Fold 3 crashing issue.
Clear app data and cache
Open your Settings and tap Apps.
From the list of Apps that appears, tap on the app that is causing the issue.
Tap Storage > Clear data or Clear cache.
Once you have completed this procedure try checking if the Galaxy Z Fold 3 crashing issue still occurs.
Solution 3: Start the Galaxy Z Fold 3 in Safe Mode
There’s a possibility that the crashing issue on your Galaxy Z Fold 3 is caused by any of the third party apps you downloaded.
To check if a third party app you downloaded is causing this problem you can start the device in Safe Mode.
Press and hold the Power button and Volume down button (right edge) until the ‘Power off’ prompt appears on the screen then release.
Touch and hold Power off until the ‘Safe mode’ prompt appears then release.
To confirm, tap Safe mode.
With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.
Try using your phone in this mode. If your Galaxy Z Phone 3 does not crash in this mode then you will have to find out which among the third party apps installed in your phone is causing the problem then uninstall it .
This is going to be a trial and error method in finding out the specific app. I suggest that you uninstall one app at a time constantly checking if the issue occurs.
Exit Safe Mode
Press and hold the Side key and Volume down key.
Tap Restart > Restart.
The device will restart in standard mode and you can resume normal use.
Solution 4: Update your Galaxy Z Fold software
One of the common causes of this problem is if your Galaxy Z Fold 3 is running on an older software version.
Samsung will usually release monthly software updates for this device to further enhance its capabilities and fix software bugs.
It’s best to make sure that your phone is running on the latest version to eliminate the possibility of a software bug that might be causing the issue.
Manual software update
Open Settings, and scroll all the way down.
Find and tap Software update.
Tap Download and install to check for a new update.
Take note that you need an internet connection to get the software update. It’s best to use a WiFi connection and not a mobile data connection as the former is more stable and faster.
Once the phone is running on the latest software version try to check if the issue still occurs.
Solution 5: Perform a factory reset on your Galaxy Z Fold 3
You can perform a factory reset on your Galaxy Z Fold 3 if the possible solutions listed above fails to fix the problem.
This procedure will erase your phone data and bring it back to its original condition. Any corrupted data stored in the operating system which could be causing this problem will be completely removed.
Before proceeding with this step you need to backup your phone files. Any photos, files, contact lists, or notes just to name a few that you have saved in your phone will be deleted so make sure to make a backup copy of these.
Turn off your Samsung Galaxy device.
Simultaneously press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears then release all buttons. Allow up to 30 seconds for the recovery screen to appear.
From the Android Recovery screen, select Wipe data/factory reset. You can use the volume buttons to cycle through the available options and the side key to select.
Select Factory data reset. Allow several seconds for the factory data reset to complete.
Select Reboot system now. Allow several minutes for the reboot process to complete.
Set up your Android phone.
Once your phone has started do not install apps on it yet. Try to check first if the freezing issues still occurs.
Solution 6: Perform a hardware test on your Galaxy Z Fold 3 using Samsung Members app
The Samsung Members app is a useful tool to determine any hardware failure your device has. If any part of your phone hardware fails to perform properly then this could contribute to the crashing issues.
To perform a hardware test
Open Samsung Members.
Tap on Diagnostics.
Tap on Test hardware.
Choose the phone hardware you want to check and optimize the performance.
If any hardware issues are found then you will need to contact the nearest Samsung service center.
Solution 7: Contact the Samsung service center
If the crashing issue still occurs even after performing a factory reset then there’s a possibility that the problem is already caused by a faulty hardware component.
You should contact the Samsung service center in your area and seek assistance regarding this matter.
If this phone is still under warranty then the repair of the crashing issues will be free of charge.
How do you fix an app that keeps crashing on Samsung?
You will most likely experience the Galaxy Z Fold 3 crash when using or running a third party app. There are several reasons why this is happening such as an outdated app, corrupted data stored in the app, or even a bug in the app itself.
If an app keeps crashing on your Samsung Galaxy Z Fold 3 then here’s what you should do.
Update the app
Make sure that you are using the latest version of the app on your Galaxy Z Fold 3.
Open the Play Store, tap your profile picture, and then tap Manage apps & device.
Tap Updates available to see what apps need updates.
From here, you can either tap Update next to individual apps, or tap Update all to install all available updates.
In case the update fails to install or download then you should clear the data on the Google Play Store app.
Open your phone’s Settings.
Tap Apps, and then tap Google Play Store.
Tap Storage, and then tap Clear data.
Read the information, and then tap OK.
Once this is done try to update the app again.
Force stop the app
When you force stop the app it will refresh it and usually fix this problem.
You can perform this procedure by going to Settings > Apps > Select the App > Force Stop at the bottom > OK.
Clear the cache and data of the app
Sometimes the problem is caused by corrupted data stored in the app. To fix this you need to clear the app cache and data.
To perform this procedure just follow our guide on solution 2 listed above.
If the app installed in your smartphone is already corrupted then the best way to fix this is to uninstall it then install a fresh version from the Google Play Store.
From a Home screen, swipe up to access the apps screen.
Tap on the Settings icon then Apps.
Locate then select the appropriate app.
To confirm, tap OK.
Once the app has been uninstalled you can download it again from the Google Play Store.
Final thoughts on Galaxy Z Fold 3 crashing
Having freezing or crashing issues on this particular model is uncommon. If you experience this issue on your device then it’s usually just a minor problem caused by a software glitch.
Performing the troubleshooting steps we have listed above will usually fix this problem.
In rare cases when even after performing the troubleshooting steps listed above the issue still persists then you will need to have your phone repaired at a service center.
You can visit our YouTube channel for more troubleshooting guides.