How To Fix Ring Doorbell Not Ringing

A Ring doorbell is a smart doorbell that offers a lot of useful features for todays consumers. Unlike your ordinary doorbell that visitors to your home can ring to alert you of their presence, the Ring doorbell allows you to answer the door from anywhere.

ProductBrandNamePrice
NETGEARNETGEAR Wi-Fi Range Extender EX6120 - Coverage Up to 1500 Sq Ft and 25 DevicesCheck Price on Amazon
NETGEARNETGEAR WiFi Mesh Range Extender EX7700 - Coverage up to 2300 sq.ft. and 45 devicesCheck Price on Amazon
YUELAN2 Packs Rechargeable 3.65V Lithium-Ion Battery Compatible with RingCheck Price on Amazon
CS COOLSHOWCOOLSHOW Rechargeable Battery Replacement 7000mAh 1 Pack for RingCheck Price on Amazon

* If you buy through links on our site, we may earn an affiliate commission. For more details, please visit our Privacy policy page.

You can be on a holiday or even out for grocery and still be able to answer the door.

You will be able to see happening through the Ring app on your phone and speak through the doorbell.

Fixing a Ring Doorbell not ringing

There are several factors that can cause the Ring Doorbell not to ring. This can be due to improper installation, poor Wi Fi connection, or low/insufficient power. To fix this you will need to perform a series of troubleshooting steps.

Proper installation is the key to avoid Ring Doorbell not ringing issues

The Ring Doorbell is quite easy to use. All you need to do is install it then download the Ring app on your smartphone. You will then be able to know who is on your doorstep.

The installation is actually quite easy and can be done by almost anyone. A Properly installed Ring doorbell will ensure that it will work properly and that you won’t experience the Ring Doorbell not ringing issue.

Once installed, the Ring Doorbell will connect to your home’s Wi-Fi network to transmit video and other information to the Ring app

Installing a wireless Ring Video Doorbell

The wireless Ring Video Doorbell is quite easy to install. Some of the models in this series include Video Doorbell 4, Video Doorbell 3, and the Video Doorbell (2020 Release)

First, charge the provided battery. Fully charge the battery by plugging it into a power source using the provided cable. The battery is fully charged when the top light will glow green.

Second, insert the battery. Once the battery is fully charged insert it at the bottom of the Ring Video Doorbell. It will be secured in place once you hear the clicking sound.

Third, download the Ring app. The Ring app is free to download on the Google Play Store or App Store. Once it is installed in your smartphone you will be able to set up the Ring Doorbell.

Last but not the least, install the Ring Doorbell. It is recommended that you install the Ring Doorbell approximately four feet (1.20 meters) above the ground for optimal performance.

Installing a wired Ring Doorbell

The wired Ring Doorbell models are usually compact in size since they don’t have a battery and offer several extra features. Some of the models in this series include the Video Doorbell Wired, Video Doorbell Pro 2, Ring Doorbell Pro, and the Video Doorbell Elite.

First and optional step is to remove any existing doorbell. Make sure to turn off power at the breaker. Remove your old doorbell form the wall and disconnect the wires. Your Video Doorbell is compatible with doorbell systems supplying 8-24 volts AC at 50 or 60Hz, 40VA max.

The next step is to connect the wires coming out of your wall to the screws on the back of your Video Doorbell. Either wire can connect to either screw. The order doesn’t matter. If the wires coming out of your wall are short then you can use the provided wire extensions.

Secure the Ring Doorbell on the wall using four screws.

Place one of the provided faceplates on your Ring Doorbell then insert one of the provided security screws into the bottom, and tighten with the starshaped end of the screwdriver bit.

The installation process for both the wireless and wired Ring Doorbell is actually quite easy to do and the post installation set up process is easy to follow using the Ring app.

If done correctly then your Ring device will work as intended.

Ring devices need a strong Wi Fi connection

Your Ring Doorbell needs a Wi-Fi connection in order for it to work properly. Take note that Ring devices support only a Wi Fi router (802.11 B, G, or N) with a frequency band of 2.4 GHz.

If the Wifi connection is weak in the area where the Ring Doorbell is located then you should consider getting a Wi fi extender. This device will extend the coverage of your present Wi Fi router so that the signal strength your Ring device is getting will be strong.

Here are some WiFi extenders that you can use.

NETGEAR Wi-Fi Range Extender EX6120

This device extends your WiFi range coverage up to 1500 sq ft, and connects up to 25 devices such as laptops, smartphones, speakers, IP cameras, tablets, IoT devices. It provides up to 1200 Mbps WiFi speed and works with most wireless routers or cable modem with Wi-Fi.


 

 

 

 

 

 

NETGEAR WiFi Mesh Range Extender EX7700

If you need more Wifi range then this device is for you as it has a range of up to 2300 square feet, and connects up to 45 devices such as laptops, smartphones, speakers, IP cameras, tablets, IoT devices, and more. It provides up to 2200 Mbps performance using tri-band and patented FastLane3 (TM) technology for heavy-duty 4K HD streaming and multi-player gaming. Works with any wireless router, gateway, or cable modem with WiFi.


If you already have a strong WiFi signal and the issue persists then you can simply reconnect the Ring Doorbell to Wifi.

Open your Ring app.

Tap the three lines on the top left of the screen.

Tap Devices.

Tap the doorbell you want to reconnect.

Tap Device Health.

If your device is connected, you will see Change Wifi Network.

If your device is disconnected you can reconnect to WiFi with your network password.

Insufficient power delivered to the Ring Doorbell or its battery is weak

Your Ring Doorbell has specific power requirements in order for it to work properly. It needs at least 16 volts AC to function properly; at approximately 20-volt amps if the device is connected to the transformer or a plug-in adapter, or at approximately 30-volt amps if it is connected directly to your doorbell.

You can check the voltage level the Ring Doorbell is getting from the Ring app and selecting the Device Health option. If the voltage below 3700 mV, the Ring Doorbell cannot function properly.

For wireless models it is important for the battery to be charged. You can check the status of the battery from the Ring app by following these steps.

  • Open the Ring app.
  • Tap the three lines on the top left corner of the screen.
  • Tap Devices.
  • Tap the doorbell you want to check.
  • Tap the Device Health tile.
  • Check Battery Level percentage.

In case the problem is caused by a defective battery then you will need to replace this.

Rechargeable 3.65V Lithium-Ion Battery Compatible with Ring

This is a Ring battery replacement that is 100% Compatible with Ring Spotlight Camera, Ring Video Doorbell 2, Ring Stick Up Cam HD and Ring Door View Cam. This premium Li-ion rechargeable battery 3.65V 6040mAh 25.55Wh has a longer battery life with no memory effect. Batteries can be charged or discharged at any time without harm.


COOLSHOW Rechargeable Battery Replacement

This battery is rated at 3.65V,7000mAh ,22.55Wh and each battery keeps your devices running for 6 months depending on motion and light settings without interrupt. It is Built-in multiple circuit protection from overcharging, short-circuiting, overheating, and overvoltage, and CE , FCC, RoHs certificated to assure you and your device safety. It is fully compatible with Ring Video Doorbell 1/ 2/ 3/3 Plus, Spotlight Cam battery, Video Doorbell 2 ,and Stick Up Cam.


Doorbell Chime is not compatible with your Ring Doorbell

If your Ring device is not ringing your mechanical chime then you will need to check if both devices are compatible.

Complete compatibility list of the Ring video Doorbell

Ring Video Doorbell (1st generation)

Ring Video Doorbell (2020 release)

Ring Video Doorbell 2

Ring Video Doorbell 3 and Ring Video Doorbell 3 Plus

Ring Video Doorbell Pro

Ring Video Doorbell Wired (2021 release) compatible with Ring Chime and Ring Chime Pro only

Ring Video Doorbell Elite

Enable Mechanical chime from app

You will also need to enable a setting in your Ring app before you can use a compatible mechanical chime.

  • Open the Ring app and select your hardwired doorbell.
  • Select “Device Settings.”
  • Select “General Settings.”
  • Select “Doorbell Chime Type.”
  • Choose “Mechanical” from the drop-down menu.
  • Turn “Ring my in-home doorbell” on.

Reset the power to your Ring device

Sometimes the problem can be caused by an electrical glitch on the Ring device and resetting it is the only way to fix this.

Reset by disconnecting the power

The quickest way to reset your Ring smart doorbell is by turning the breaker switch off and removing its battery.

Reset by removing the doorbell from the Ring app

This should be done as a last resort as it will erase the settings you have set for the device and remove any connections to other devices such as Alexa.

  • Open the Ring app and select the three lines in the top-left corner.
  • Select “Devices.”
  • Choose your hardwired doorbell.
  • Tap “Device Settings.”
  • Tap “General Settings.”
  • Select “Remove This Device.”
  • Close and re-open the app.
  • Select “Devices.”
  • Click on the + sign.
  • Follow the on-screen directions to set up the doorbell again.

Contact customer support

If all of our recommended troubleshooting steps fails to fix the problem then you should get in touch with the Ring support center website.

ProductBrandNamePrice
NETGEARNETGEAR Wi-Fi Range Extender EX6120 - Coverage Up to 1500 Sq Ft and 25 DevicesCheck Price on Amazon
NETGEARNETGEAR WiFi Mesh Range Extender EX7700 - Coverage up to 2300 sq.ft. and 45 devicesCheck Price on Amazon
YUELAN2 Packs Rechargeable 3.65V Lithium-Ion Battery Compatible with RingCheck Price on Amazon
CS COOLSHOWCOOLSHOW Rechargeable Battery Replacement 7000mAh 1 Pack for RingCheck Price on Amazon

* If you buy through links on our site, we may earn an affiliate commission. For more details, please visit our Privacy policy page.