Fix NBA 2K21 “Feature Is Unavailable… Account Privileges” Error On PS4

Some NBA 2K21 ballers have reached out to us about the game giving them the  “This feature is unavailable. You do not have the required account privileges.” error whenever they try to play any online mode. If you are having this problem on your own PS4, follow the solutions in this troubleshooting article to fix it.

What are the causes for NBA 2K21 “feature is unavailable… required account privileges” Error ?

There are at least 4 possible reasons why you may encounter “This feature is unavailable. You do not have the required account privileges.” error when playing NBA 2K21 on a PS4. Let’s discuss each of them below.

No PlayStation Plus account/ account not active.

In most cases, “This feature is unavailable. You do not have the required account privileges.” error happens when you try to play an online mode of NBA 2K21 but you have no PlayStation Plus account, or PS Plus account has expired. 

Make sure to double check the status of your PlayStation Plus account if you want to enjoy the full online experience of this game.


Signing in as a child account.

Another possible reason why you may be getting “This feature is unavailable. You do not have the required account privileges.” error can be due to a child account in your PS4. This error can occur even if you are using an adult account with full permission to access all contents when playing NBA 2K21.

Game is not updated.

In some rare cases, this error may show up if you try to play NBA 2K21 online but the game is not updated.

Local network issue.

For others, slow internet connection or constant disconnection from the internet can trigger this error. This can sometimes happen even if there’s no issue with game servers and you have an active PlayStation Plus subscription.

How to fix NBA 2K21 “feature is unavailable… required account privileges” error

There are a number of solutions that you can try to fix “This feature is unavailable. You do not have the required account privileges.” error when playing NBA 2K21 on the PS4. Here are the things that you must do:

  1. Make sure that you have a PlayStation Plus account.

    Unlike their PC counterparts, PS4 users will have to ensure that they have an active PlayStation Plus subscription in order play any online mode of NBA 2K21. So, the first thing that you want to do is to check if your PlayStation Plus account is still active or not. If you PS Plus account has expired, you’ll need to renew your membership in order to play online.

  2. Double check if a child account is signed in.

    If you have an active PlayStation Plus account but you are still unable to play NBA 2K21 online, the cause of the “feature is unavailable… required account privileges” error might be due to a signed in child account in your PS4. To fix the problem, here’s what you must do:
    -On your controller, press and hold the PlayStation button.
    -Select Power.
    -Select Switch User.
    -You'll see a list of accounts on your PlayStation 4, with notes on which accounts are logged in. Select any account that is logged in but isn't the account you're trying to use.
    -At the home screen of that account, hold down the PlayStation button and select Power > Log Out of PS4.
    -Repeat the steps above if needed to ensure that only your account (adult account) remains logged in.

  3. Update NBA 2K21.

    If you are still getting “This feature is unavailable. You do not have the required account privileges.” error even after doing the first two solutions above, other causes be to blame. For instance, it’s possible that the game may be running an older version. Make sure to restart the game and check for updates if necessary.

  4. Check for local network problems.

    If your internet connection is slow or keeps disconnecting, you may encounter connection errors or problems. Make sure that you have a stable connection before playing an NBA 2K21 online mode.

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