Is your LG Smart TV screen frozen? There are several factors that can cause this problem such as a software glitch, poor internet connection, or a corrupted app. To fix this problem, you will need to perform several troubleshooting steps.
LG is one of the biggest company in the world that makes and sells various products including refrigerators, air conditioners, kitchen appliances, as well as various Smart TV models just to name a few. The company’s flat screen TV lineup is one of the best in the market today having several features such as OLED displays or even 75 inch 4K display to provide a great viewing experience.
Why is my LG TV not responding to the remote control?
One of the annoying issue that you might experience with your LG Smart TV is when it gets stuck on the LG bootup logo. This can happen when the TV starts, when using streaming services, or when navigating the TV menu using the remote control.
This can be a frustrating experience as you won’t be able to use the Smart TV properly.
Here’s what you need to do to fix LG TV stuck on loading screen or frozen issues.
Solution 1: Soft reset your LG TV
One factor that can cause the LG TV stuck issue is a software glitch. This can be due to the TV’s internal memory being overloaded or the TV’s operating system has crashed. In order to fix this, you just need to restart your LG TV.
Force reboot TV
Press and hold the power button on the LG TV for at least 10 seconds.
When the LG TV turns off unplug its power cord from the power source. You will know it is off when the power button lights is no longer lit.
Wait for a minute before plugging the power cord back to the power source then turn on the LG TV.
After the device reboots try checking if the LG TV stuck issue still occurs.
Solution 2: Check the internet connection
If your LG TV constantly freezes when watching your favorite streaming show then the problem could be caused by a slow internet connection . Try checking the internet connection speed first to determine if this is what’s causing the problem.
- Open a browser on your LG TV.
- Go to speedtest.net. This is an online speed test tool that is free to use.
- Click on Go. This will start the speed test.
If you have no or slow internet connection then you can check if this is caused by an issue with your Wi-Fi network.
- Turn off your LG TV.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on the LG TV.
- Reconnect the LG TV to the internet.
Here’s what you can do to get a stable internet signal.
- Try to disconnect other devices connected to the Wi-Fi router while you use the Smart TV. This will allow the Disney Plus app to use the maximum internet bandwidth.
- Move the Smart TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
- If you have a dual band router try to connect your TV to the 5Ghz band instead of the 2.4.
Solution 3: Clear app cache on LG TV
If you experience the LG TV stuck issue when using a particular app then this app might have some corrupted data. You should try clearing the cache and data of this app to fix the problem.
From a Home screen, navigate to the – Settings – Application manager.
Select the app.
Tap Clear cache.
Solution 4: Uninstall then install the app on your LG TV
Sometimes the problem can be caused by a corrupted app. To check if this is what’s causing the problem you should uninstall then install the affected app.
Press the Home button on your remote control to bring up the TV’s home screen.
Choose the Pencil icon next to the apps on the right side of the screen using the remote control.
Navigate to a particular app you wish to delete and press OK on the remote when you have selected it.
Use the remote’s up arrow to navigate to the X at the top. Then click on the OK button.
Press the Home button on the remote control. The LG Content Store will launch.
Select APPS category shown at the top of the screen. The list of available apps in selected category will be shown.
Select an app from the list
Read the details of the app and then press Install.
When the installation is complete, you can run the app immediately.
Try checking if the LG TV stuck issue persists.
Solution 5: Get the latest software updates for your LG Smart TV
It’s important for your LG TV to run on the new update as this will have several enhancements as well as bug fixes that could fix the stuck issue you are experiencing.
Update LG TV software manually
- Go to Settings using the LG Smart TV remote control.
- Go to All settings.
- Go to Support.
- Select Software update.
- Select Check for Updates. If an update is available then select Download and Install.
After getting the latest software update try checking if the LG TV stuck issue still occurs.
Solution 6: Perform a factory reset on your LG Smart TV
In case the LG TV stuck issue persists then you will need to reset it to initial settings. This will bring back the LG TV to its default factory settings and usually fix any problems caused by a corrupted software.
Factory reset LG Smart TV
- Press the Settings button on the remote.
- Go to All Settings.
- Open the General tab.
- Select Reset to Initial Settings.
- Click OK to confirm.
After the factory reset has completed try to check if the LG TV stuck issue still occurs.
Solution 7: Contact LG support
In case the LG TV stuck issue issue persists despite performing all of the troubleshooting steps above then you should contact LG support as this might already be caused by a faulty hardware component.
Frequently Asked Questions
- Why does my LG TV get stuck on the loading screen?
The stuck issue can be caused by a number of factors such as a slow internet speed, software glitch, or even a corrupted app.
- Why does all the apps keep buffering?
This is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs. You should also check other streaming services on your TV if they also buffer. If the issue is the same then this is most likely caused by a slow internet.
- How do I unfreeze my LG TV?
Press and hold the Volume Down and Power keys simultaneously until the device reboots. Release the keys when you see the LG bootup logo.
- Why does my LG TV keep turning off after an update?
If you are experiencing this issue after a system update then try resetting the TV by unplugging it for a minute then plugging it back in. If the issue persists then try to perform a factory reset.
- How do I force restart my LG TV?
To force an LG TV to restart is to unplug the power cord and hold down the power button for 30 seconds.