The Viber cannot send messages problem occurs when you are trying to send out a message to a person or group of people. There are several factors that can cause this issue such as the phone internet connection, you have been blocked by the receiver, or a corrupted app.
Viber is a call and messaging app that was first released in 2010 and is available for the Android, iOS, Windows, Linux, and MacOS platforms. It provides end to end encryption for all messages and calls allowing for better communication security. An internet connection is required ( Wi-Fi or mobile data) to use this service which is free except for calls made to landlines or phones that don’t have the Viber app installed.
Cannot send out text messages using Viber app
One problem that you might encounter while trying to use this app on your mobile device is when it can’t send out a message. Here’s what you need to do to fix this.
Things to do first:
- Restart the phone.
- Make sure your phone is running on the latest software version.
- Make sure your phone has the latest version of Viber installed.
Method 1: Check the phone internet connection
In order to use this app your phone must have a good internet connection. Try checking if the phone internet connection is working.
Time needed: 5 minutes.
Test your phone internet connection
- Open the phone browser.
You can do this by swiping up from the home screen and tapping your preferred browser.
- Go to Google.com then search for “speedtest”.
This will open the speed test results and show you a tool that you can use.
- Tap on the RUN SPEED TEST button.
This is usually the first choice that appears on the search results.
If the results are not good then try connecting your phone to a different Wi-Fi network. You can also try using your mobile data subscription if no other Wi-Fi network is available.
Method 2: The receiver might be blocking you
If you have been blocked by the receiver then you won’t be able to send them any messages. If you have been accidentally blocked then let them follow these steps so that you will be unblocked.
- Open Viber.
- Tap More.
- Tap Settings.
- Tap Privacy.
- Tap Block list.
- Find the contact you want to remove from the block list then tap the unblock button.
Method 3: Reinstall Viber to fix messages not sent problem
If you are unable to send a message to all your contacts then there’s a possibility that the problem is caused by a corrupted app file or setting. The fastest way to fix this is to uninstall the app then download and install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Viber cannot send messages on Android device problem.
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