The #Vivo #X21i is a premium mid-range Android smartphone which was first released in May 2018. It has a solid build quality which comes with a 6.28 inch Super AMOLED screen having a resolution of 1080 x 2280 pixels. It sports a dual rear camera system and a single 24MP selfie camera on the front. Under the hood, you will find the Mediatek MT6771 Helio P60 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Vivo X21i won’t connect to Wi-Fi issue.
If you own a Vivo X21i or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Vivo X21i Won’t Connect To Wi-Fi Issue
Make sure that your phone is running on the latest software version before doing the recommended troubleshooting steps listed below.. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an older software version.
Don’t forget to turn on the Wi-Fi switch
Your phone will have a Wi-Fi switch which needs to be turned on so that it can connect to a Wi-Fi network. You might have forgotten to turn on this switch making it look like there is a Wi-Fi problem. What you will want to do first in this case is to make sure that the Wi-Fi switch of the phone is on.
- Select Settings
- Select Wireless & networks
- Select Wi-Fi
- Turn on Wi-Fi
Try to check if the Vivo X21i won’t connect to Wi-Fi issue still occurs.
Check if the problem is caused by the router
It’s possible that the problem is not caused by the phone but instead by the router that it is trying to connect to. Right now it is best to eliminate the router as a source of the problem. Check if other devices can connect to the router successfully. Does the router have a setting activated (MAC filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs. If it doesn’t, then it’s very likely that the problem is caused by the router.
Perform a soft reset
Sometimes this issue can be caused by corrupt temporary data stored in the phone. If this is what’s causing the problem then a soft reset will fix the issue as it will refresh the phone software.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Vivo X21i won’t connect to Wi-Fi issue still occurs.
Reset the phone network settings
This step is usually done whenever the phone is having a problem connecting to a data network. The following changes will occur on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To reset the network settings of your device:
- Turn on the phone by pressing the Power key for a few moments
- Choose Settings
- Tap More Settings.
- Tap Backup and Reset.
- Select Reset Network Settings.
Check if the Vivo X21i won’t connect to Wi-Fi issue still occurs.
Start the phone in Safe Mode
Sometimes an app you downloaded from the Google Play Store will cause problems on the device when it is installed. This can be due to bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn off the phone
- Press power button to turn on the phone then long press on the volume down key when the Vivo logo appears
- The phone should now boot in Safe Mode.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
To find the particular app you will have to do a trial and error method. Start the phone normally then uninstall an app. Once the app has been uninstalled check if the issue still occurs. Repeat this procedure until the issue no longer occurs. The last app you uninstalled is most likely what is causing the problem.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Press and hold the Volume Down + Power key together for a short while.
- Release all buttons when Fastboot Mode appears.
- In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
- Press the volume key to highlight the Wipe cache option then the power key to select it
- Use the volume keys to go to “reboot system now” and press the power key.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Vivo X21i won’t connect to Wi-Fi issue then you should perform a factory reset. Make sure to backup your phone data before doing the reset.
- Press and hold the Volume Down + Power key together for a short while.
- Release all buttons when Fastboot Mode appears.
- In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
- Press the volume key to highlight the “wipe data / factory reset” and press the power button to enter. A screen with many NOs and a YES will appear, with the volume keys again go to the YES and press with the power key.
- Use the volume keys to go to “reboot system now” and press the power key.
Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. You should bring your phone to a service center and have it checked.