The #LG #K8 is a budget Android smartphone with the latest version released in June 2018. It is a single SIM device made of a plastic body with a 5 inch S-IPS LCD display having a resolution of 720×1280 pixels and is protected by Corning Gorilla Glass 3. The global version uses the Snapdragon 210 processor while the US version uses the Snapdragon 425 processor. Both variants have the same 2GB RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG K8 won’t connect to wi-Fi issue.
f you own an LG K8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
It is best to make sure that your phone is running on the latest software version first before doing any of the troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. You can update your phone by connecting it to a computer with the latest version of the LG PC Suite software to get the update. Once the phone is running on the latest software version proceed with the troubleshooting steps listed below.
Don’t forget to turn on the phone Wi-Fi switch
Android devices will have a Wi-Fi switch which needs to be turned on in order for it to connect to a Wi-Fi network. While this might be an obvious step there are cases when phone owners will forget to turn on the Wi-Fi switch of their phone.
- From any home screen, swipe left to locate and tap Settings.
- Select the Network tab or scroll to and tap Network & internet > Wi-Fi switch to the ON setting.
Check if the issue still occurs.
Check if this is a router problem
Sometimes the problem is caused by the router and not by the phone. You will therefore need to eliminate the router as a possible cause of the problem first before checking your phone. Can other devices connect to the Wi-Fi network? Have you tried checking the router settings (MAC filtering) if it has blocked your phone from connecting? The quickest way to check if this is a router related problem is to connect your phone to a different Wi-Fi network.
Perform a soft reset
This action will refresh the phone software which will usually fix issues caused by a minor software glitch. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done try connecting to the Wi-Fi network.
Reset the phone network settings
This step is usually done whenever the phone is having a problem connecting to a data network. The following changes will occur on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To reset the network settings of your device:
- From the Home screen, Settings.
- Tap the ‘General’ tab.
- Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
- A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.
Try to check if the LG K8 won’t connect to Wi-Fi issue still occurs.
Start the phone in Safe Mode
Sometimes an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can happen if the apps still has bugs or is incompatible with your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, tap Power off and restart.
- The device will restart and the Safe mode overlay will no longer show on the screen.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Your phone will usually store the most commonly used data for easy access which in turn will help it run better. There is a possibility however that this data can become corrupted. When this happens it will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
- Tap Delete > DELETE
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the LG K8 won’t connect to Wi-Fi issue then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
Once the reset is complete setup your phone again then check if the issue still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.