The #LG #G8 #ThinQ is a premium Android smartphone model which was released this April 2019. It is a MIL-STD-810G compliant device that is also IP68 certified. This phone has a solid build quality which uses an Aluminum frame with glass on both the front and back. It has a 6.1 inch P-OLED screen having a resolution of 1440 x 3120 pixels that’s protected by Corning Gorilla Glass 5. At the back is a dual camera system while the front also has a dual selfie camera system. Under the hood, you will find the Snapdragon 855 octa core processor which is paired with 6GB of RAM. Although it does not suffer from any major problems there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G8 ThinQ won’t charge issue.
If you own an LG G8 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The LG G8 ThinQ Won’t Charge Issue
Whenever you are having an issue with your phone, it’s always a good idea to make sure that it is running on the latest software version before doing the recommended troubleshooting steps. If an update is available then I suggest that you download and install it first. This minimizes the possibility of the problem being caused by an outdated software version.
Make sure the charger unit is working
You should eliminate the possibility of the problem being caused by a defective charger. There are two components to a phone charger and these are the USB charging cord and the adapter. The cord usually gets damaged easily so its best to try using a different charging cord. You should also try using a different adapter to charge your phone in case using a different cord does not work.
Charge from a different power outlet
You might be plugging the phone charger to a power outlet that is not working. To eliminate this possibility you should try plugging the charger to a different power outlet. Take note that it’s best not to plug the adapter to an extension cord but instead plug it directly to the power outlet if you are experiencing this issue.
Check the phone charging port
The presence of dirt or debris stuck in the charging port of the phone can prevent the charger from charging the phone. Make sure that the charging port of the phone is free from any debris by blowing air to it. In case the charging port of the phone is wet then you should dry this first by leaving the device in a cool area for a few hours. The liquid present in the port will evaporate naturally. Check if the LG G8 ThinQ won’t charge issue still occurs.
Try charging the phone from a computer USB port
If you are unable to charge the phone using its wall charger then you should try to connect the phone to a computer USB port. Your phone will still charge this way but it is going to be a slower process. If your phone charges then it’s likely that there is a problem with the fast charging pin of the phone charging port. You should try cleaning this pin or have this checked at a service center.
Check if the issue occurs in Safe Mode
There’s a chance that an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be because of bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, press and hold Power off.
- When prompted to restart in Safe Mode, tap OK.
- After your device restarts, it displays Safe mode at the bottom of the screen.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
- Tap Delete > DELETE
Check if the LG G8 ThinQ won’t charge issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then one final troubleshooting step to consider is a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
Check if the LG G8 ThinQ won’t charge issue still occurs. If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.