How To Fix The Huawei Y5 Prime Won’t Connect To Wi-Fi Issue

The #Huawei #Y5Prime is an entry level smartphone first released in June 2018. It has a solid build quality made of a plastic body with a 5.45 inch LCD screen having a resolution of 720 x 1440 pixels. It uses a single 13MP rear camera and a 5MP selfie camera on the front. Under the hood is a Mediatek MT6739 quad core processor which is paired with 2GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y5 Prime won’t connect to Wi-Fi issue.

If you own a Huawei Y5 Prime or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Huawei Y5 Prime Won’t Connect To Wi-Fi Issue

Before doing any of the recommended troubleshooting steps for this particular problem you will need to make sure  that the phone is running on the latest software version. If an update is available then you should download and install it first. This minimizes the possibility of the problem being caused by an outdated software version. Once the phone has the latest software installed proceed with the steps listed below.


Turn on the phone Wi-Fi switch

Your phone has a Wi-Fi switch in its Settings which needs to be turned on if you want to connect the device to a Wi-Fi network. There are instances where the phone owner will simply forget to turn on the Wi-Fi switch of the phone making it seem that there is an issue with the device. What you will want to do first in this case is to make sure that the Wi-Fi of the phone is switched on.

  • Select Settings
  • Select Wireless & networks
  • Select Wi-Fi
  • Turn on Wi-Fi

Try to check if the phone can connect to the Wi-Fi network.

Check if the problem is caused by the router

You should eliminate the router as a possible cause of the problem. Can other devices connect to the router successfully? Does the router have a setting activated ( MAC filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.

Perform a soft reset

Sometimes the temporary data stored by the phone can become corrupted and when this happens certain issues can occur . What you will want to do if this is what’s causing the problem is to refresh the phone software which can be done easily by simply restarting the device. Although this is usually done on an unresponsive phone it should also work in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Huawei Y5 Prime won’t connect to Wi-Fi issue still occurs.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • Turn on the mobile by pressing the Power key for a few moments
  • Choose Settings and System.
  • Tap Reset.
  • Open Network Settings Reset.
  • Select Network Settings Reset and tap Network Settings Reset one more time.

Check if Huawei Y5 Prime won’t connect to Wi-Fi the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Huawei Y5 Prime won’t connect to Wi-Fi issue then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.