How To Fix The Huawei Y5 Lite Can’t Send MMS Issue
The #Huawei #Y5Lite is a budget Android smartphone model which runs on Android Go and was first released in December 2018. It has a solid build quality made of a plastic body with a 5.45 inch LCD screen having a resolution of 720 x 1440 pixels. It comes with a single 8MP rear camera system and a single 5MP selfie camera on the front. Under the hood, you will find the Mediatek MT6739 quad core processor which is paired with 1GB of RAM. Although this is a solid performing device there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Huawei Y5 Lite canât send MMS issue.
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How To Fix The Huawei Y5 Lite Can’t Send MMS Issue
Before you do any of the recommended troubleshooting steps on this device itâs best to make sure that your phone is running on the latest software version. If an update is available then you should download and install it first. This will at least minimize the possibility of the problem being caused by an outdated software version. Once your phone is already running on the latest update proceed with the steps listed below.
There are usually two things that your phone must have before it is able to send and receive an MMS. First, it should have an active mobile data subscription. Second, it should have the correct APN settings.
Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.
Each carrier has its own unique APN setting. Compare your phone APN settings with the one your carrier is using and make the necessary changes in your device if necessary.
To access the APN settings of your phone:
- Go to the Settings menu
- Tap the Wireless & Networks section
- Press Mobile network
- Press Access point name
If your phone satisfies both conditions listed above but it is still unable to send and receive an MMS then proceed with the additional troubleshooting steps listed below.
Perform a soft reset
There are instances when the temporary data stored in the phone can become corrupted. When this happens certain issues can occur on the device. To fix this you will need to refresh the phone software by doing a soft reset. This is usually done when a phone becomes unresponsive but is also recommended in this particular case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone restarts check if the Huawei Y5 Lite canât send MMS issue still occurs.
Clear the cache and data of the text messaging app
Your messaging app will usually store data that is commonly used to speed up its operation. There are cases when this data can become corrupted which will then cause this particular issue. If this is the case then clearing the cache and data of this app will help.
- Tap on Settings
- Tap Apps
- Tap on Apps again
- Tap the Messaging app
- Tap on storage
- Tap on clear cache
- Tap on the Home key to return to the home screen
Check if the Huawei Y5 Lite canât send MMS issue still occurs.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, âSafe modeâ should appear on the bottom of the screen
In case the issue does not occur in this mode then itâs likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight âwipe cache partitionâ and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider if you are still experiencing the Huawei Y5 Lite canât send MMS issue is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.
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