The #Huawei #Mate10 is a premium Android smartphone first released in November 2017. This phone has a metal body with glass on both the front and back. It uses a 5.9 inch IPS LCD display with a resolution of 1440 x 2560 pixels. It has a dual rear camera system that is co-developed by Leica. Under the hood is a HiSilicon Kirin 970 processor which is paired with 4GB of RAM allowing apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 10 won’t connect to Wi-Fi issue.
If you own a Huawei Mate 10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Huawei Mate 10 Won’t Connect To Wi-Fi Issue
Before performing any of the recommended troubleshooting steps for this particular problem you will need to make sure that the phone is running on the latest software version. If an update is available then you should download and install it first. Once your phone is running on the latest software update then proceed with the steps listed below.
Don’t forget to turn on the phone Wi-Fi switch
Your phone has a Wi-Fi switch which has to be turned on before it can connect to a Wi-Fi network. This might look like an obvious troubleshooting step but there are some phone owners who simply forgets to turn on this switch . What you will want to do first in this case is to make sure that the Wi-Fi of the phone is switched on and that the airplane mode is not activated.
- Select Settings
- Select Wireless & networks
- Select Wi-Fi
- Turn on Wi-Fi
Try to check if the phone can now connect to the Wi-Fi network.
Check if the problem is caused by the router
There’s a possibility that the problem is not phone related but instead caused by an issue with the router. Can other devices connect to the router successfully? Does the router have a setting activated (MAC Filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.
Perform a soft reset
One you have made sure that the problem is not caused by the router it’s time to check if a minor software glitch is the culprit. What you will want to do is to refresh the phone software which can be done easily by restarting the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Huawei Mate 10 won’t connect to Wi-Fi issue still occurs.
Reset the phone network settings
This step is usually done whenever the phone is having a problem connecting to a data network. The following changes will occur on your phone.
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
To reset the network settings of your device:
- Turn on the phone by pressing the Power key for a few moments
- Choose Settings and System.
- Tap Reset.
- Open Network Settings Reset.
- Select Network Settings Reset and tap Network Settings Reset one more time.
Check if the Huawei Mate 10 won’t connect to Wi-Fi issue still occurs.
Start the phone in Safe Mode
Sometimes app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be due to bugs in the app or incompatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, “Safe mode” should be appeared on the bottom of the screen
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight “wipe cache partition” and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Huawei Mate 10 won’t connect to Wi-Fi issue then you will need to check if this is caused by a system software glitch. The best way to do this is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.