The #Honor #10 is a premium mid-range Android smartphone model that was first released in May 2018. This phone has a solid build quality made of an Aluminum frame with glass on both the front and back. It sports a 5.84 inch IPS LCD screen with a resolution of 1080 x 2280 pixels and is protected by Corning Gorilla Glass. At the back is a dual camera system while the front has a 24MP selfie camera. Under the hood, you will find the Hisilicon Kirin 970 octa core processor which is paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Honor 10 can’t send MMS issue.
If you own an Honor 10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Honor 10 Can’t Send MMS Issue
Before proceeding with the recommended troubleshooting steps for this particular problem it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This minimizes the possibility of the problem being caused by an outdated software version.
Your phone should first satisfy two conditions before it can successfully send or receive an MMS. First, it must have an active mobile data subscription and that it is getting a strong mobile data signal preferably LTE. Second, it should have the correct APN settings. These settings are unique for each carrier so make sure to compare your phone APN settings to what your carrier is using and make the necessary changes in your device if needed.
- Tap Settings
- Tap Wireless & networks
- Tap Mobile network
- Tap Access Point Name
- Tap the Menu button
- Tap Reset to default
- Your phone will reset to default Internet and MMS settings. Try to check if you can send an MMS. If not then create a new APN setting.
- Select the Menu button and select New APN
- Enter the correct APN settings.
In case your phone meets both conditions and the issue still persists then you should proceed with the additional troubleshooting steps listed below.
Perform a soft reset
If the problem is caused by a minor software glitch then a soft reset will usually work as it eliminates the corrupt temporary data in your phone. This can be done easily by simply restarting the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Honor 10 can’t send MMS issue still occurs.
Clear the cache and data of the messaging app
There are instances when corrupt data within the text messaging app can cause this problem. To eliminate this possibility you will need to clear the cache and data of the text messaging app.
- Tap on Settings
- Tap Apps
- Tap on Apps again
- Tap the Messaging app
- Tap on storage
- Tap on clear cache
- Tap on the Home key to return to the home screen
Check if the issue still occurs.
Check if the issue occurs in Safe Mode
Sometimes an app you downloaded and installed from the Google Play Store can cause this problem. This usually happens if the app has bugs or if it has compatibility issues with your device affecting the MMS functionality. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Power off the phone by holding down the power button for a few seconds.
- Press and hold the power button and release it when you see the Huawei logo on screen.
- After releasing the Power key, immediately press and hold the Volume down key.
- Keep holding the Volume key till the phone completely boots up.
- Once the phone boots up, “Safe mode” should appear on the bottom of the screen
In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Honor 10 can’t send MMS issue then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.
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