How to fix Samsung Galaxy Watch that won’t update

The Samsung Galaxy Watch should properly be updated once Samsung rolls out firmware updates. I cannot stress enough how important those updates are that’s why it’s recommended to get the firmware updated as soon as the new version becomes available. There are however users who complained that their watches won’t download or install the new update and if you’re currently experiencing some problems with it, the problem may not be fixed unless the update is installed.

In this post, I will guide you in troubleshooting your Galaxy Watch that could no longer update its firmware. I will share with you the solution that many owners have been using in fixing their own devices. So, if you’re one of the users who have this problem, continue reading as this article may be able to help you.

For those who are looking for a solution to a different problem, drop in on our Galaxy Watch troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

Here are the things you should do if your Galaxy Watch isn’t updating properly…

  1. Force restart your Galaxy Watch to refresh its memory.
  2. Refresh connection  between phone and your watch.
  3. Factory reset Galaxy Watch and then try updating it.

The first thing to do is to refresh your device’s memory and there’s no better way to do that but the forced restart. Press and hold the Power key until “Rebooting…” displays, and then release the Power key. The screen will go dark, and then the watch will reboot. During the reboot, when the watch is connected to your phone, the devices will temporarily disconnect. Once it has regained connection with the phone, open the Galaxy Wearable app on your Android, and then touch the SETTINGS tab. Next, touch About watch and then touch Update watch software. Based on many reports from users who’ve encountered this problem, they’ve fixed it by doing this procedure so I really hope it would work for you, too.

The next thing you must do if the problem continues after doing the first procedure is to refresh the connection between your phone and your watch. It means you will have to delete their current connection and then add the watch again. You may do the following to reset the network settings:

  1. Make sure the Galaxy device is Bluetooth paired to the Galaxy Watch.
  2. Open Galaxy Wearable App.
  3. Tap Settings.
  4. Tap Mobile Networks.
  5. Tap Delete.
  6. Turn off T-Mobile Network pop up will appear, tap Turn Off.
  7. You will be returned to settings.
  8. Tap Mobile Networks.
  9. Under ‘select network’, tap the settings icon next to ‘CONVSIM…
  10. Tap Delete.
  11. Delete T-Mobile Network pop up will appear.
  12. Tap the radio button to agree.
  13. Tap Delete.

This will rule out the possibility that the problem is due to an unstable connection between the two. If this, however, still fails then you have no other choice but to reset your Galaxy Watch, set it up again and then download the new firmware update. So, make sure to backup important files and data that are stored in your watch’s internal storage as they will be deleted during the process. Once everything is set and ready on your Watch, follow these steps to reset it:

  1. Back up data on the internal memory.
  2. Turn the Galaxy Watch off.
  3. Press and hold the Power key until REBOOTING displays at the bottom of the screen.
  4. Press the Power key three times quickly until the Select REBOOT MODE screen displays.
  5. Press the Power key several times to highlight ‘ Recovery’.
  6. Press and hold the Home key for three seconds to select, until the Galaxy Watch begins rebooting.

I hope that this troubleshooting guide can help you fix the problem with your Samsung Galaxy Watch. Do let us know in the comment section what works for you or what you did to fix the problem with your device.


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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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